Summary
- As a Certified CompTIA Network+ professional, I specialize in designing, implementing, and managing intricate network infrastructures. I have a proven track record in optimizing network and system operations to align with organizational goals. Highly skilled in a range of networking protocols, hardware platforms, and operating systems, I excel in troubleshooting and problem-solving. Collaboration is key for me; I work effectively with cross-functional teams to deliver cutting-edge solutions and meet tight deadlines. My expertise spans system backups, cybersecurity measures, and proactive network upkeep. I’m wholeheartedly committed to implementing industry best practices to minimize downtime and maximize system reliability and security.
Experience
MSP (2021Present)
Help Desk Technician
- Act as technical lead for infrastructure projects, such as setting up new network configurations or firewall policies, in line with project-based work experience. Diagnose and troubleshoot network related problems, issues, or inquiries. Conduct regular proactive maintenance on client workstations to ensure network accessibility and security. Engage with vendors and partners to resolve network hardware and software issues.
- Responsible for performing project-based work and for providing multilevel support that includes diagnosing, troubleshooting, and resolving user issues in a fast paced dynamic environment
- Serve as technical lead on infrastructure projects
- Provide technical support on projects
- Analyze problems/issues/inquiries; address issues personally
- Provide proactive maintenance on client workstations
- Perform system administrator functions such as network user creation and password resets
- Maintain strong customer service skills when dealing with clients, vendors, and other Tech Impact partners
- Honored as “Tech of the Month” four times in 2023, recognizing outstanding performance and contributions to the organization.
- Led team in deploying several major projects, including OpenDNS rollout that enhanced network security.
- Provided insightful direction and guidance to several staff members, ensuring operational and service excellence.
- Surpassed revenue targets by wide margin, demonstrating outstanding ability to drive profitability and growth.
- Achieved high levels of satisfaction among clients, vendors, and other Tech
- Impact partners.
- Authored comprehensive troubleshooting instruction manuals.
Geek Squad (2018-2020)
Advanced Repair Agent
- Installed and configured wide range of software and hardware components, resolving technical issues and contributing to optimal system performance.
- Kept abreast of emerging technologies and solutions relevant to company’s
- product offerings. Delivered top-notch customer service through daily phone interactions and inperson appointments.
- Installed software, modified and repaired hardware, and resolved technical issues
- Installed and configured software and hardware
- Remained up to date on the latest technologies and solutions applicable to company products
- Provided top-tier customer service via phone or in person appointments daily
- Earned a promotion within just five months, reflecting exceptional performance.
- Gained proficiency in trade within a two-month period.
BestBuy (2016-2018)
Front End Supervisor
- Elevated levels of customer satisfaction through effective problem solving and excellent service delivery. Followed Standard Operating Procedures (SOPs) to ensure quality customer care, foster employee performance improvements, and support effective management.
- 1 ranked customer service associate cross-trained in Geek Squad
- Department to diagnose and repair hardware and software issues including, but not limited to, computer performance, speed, and privacy
- Abides by Standard Operating Procedures (SOPs) to ensure delivery of quality customer care, improvement in employee performance, and effective management
- Successfully manages teams of up to 10 employees and trains approximately one-third of staff under the oversight of FrontEnd Supervisor and Assistant
Store Manager:
- Achieved No. 1 ranking as customer service associate, cross-trained in the Geek Squad Department; diagnosed and repaired a broad range of hardware and software issues.
- Led and mentored teams of up to 10 employees while training approximately one-third of the staff, all under guidance of the frontend supervisor and assistant store manager.
- Exceeded revenue targets, driving increased profitability and fiscal success for company.
Chipotle Mexican Grill (2013-2016)
Assistant General Manager
- Received consistent yearly title promotions by maximizing franchise profits and strategically controlling daily product and labor expenses, forecasting sales and product inventory, and improving store cleanliness
- Managed customer relations and food handling operations for location generating up to $ 3 million in annual revenue
Education
- Full Stack Web Development Certification, Computer Software
Top Skills
- Wide Area Network (WAN)
- Wireless Technologies
- Vulnerability Management
Languages
- Spanish (Native or Bilingual)
- English (Native or Bilingual)
Certifications
- Servsafe Certified
- CompTIA A+ ce Certification
- CompTIA IT Operations Specialist -CIOS Stackable Certification
- CompTIA Network+ ce Certification
