OBJECTIVE
IT Support and Network Administrator with 5 years of experience in system administration, network monitoring, and technical troubleshooting. Proven ability to manage Windows Server environments, optimize network performance, and ensure seamless IT operations. Seeking to contribute my expertise to an IT infrastructure team to enhance system reliability and security.
SKILLS AND ABILITIES
- Network Administration: Cisco routing & switching, Meraki, firewall configuration
- Windows Server & Virtualization: Active Directory, DNS, DHCP, VMware
- IT Support & Troubleshooting: Hardware diagnostics, software deployment
- Cloud & Security: Microsoft 365, Azure, endpoint security management
- Operating Systems: Windows, Linux (Ubuntu, Red Hat basics)
CERTIFICATIONS
- CompTIA A+ (2019)
- CompTIA Network+ (2023)
- Microsoft 365 Fundamentals (2023)
- CompTIA Server+ (2024)
- Microsoft Azure AZ-900 (2025)
EXPERIENCE
MSP (2021-Present)
Support Engineer
- Managed user onboarding and offboarding processes, including provisioning workstations and user accounts across Windows and Microsoft 365 environments.
- Deployed and maintained 100+ workstations, optimizing performance through standardized imaging processes.
- Monitored and troubleshot network issues using Cisco Meraki and Windows Server.
- Implemented and managed backups of critical systems and data.
- Configured and maintained virtual machines using VMware for various applications.
- Troubleshot and deployed line-of-business applications to end-users.
- Collaborated with team members to resolve technical issues and improve support processes
- Resolved 100+ monthly IT support tickets through streamlined troubleshooting processes.
UBreakiFix (2020-2021)
Repair Technician
- Diagnosed and repaired 15+ daily customer devices, including PCs, tablets, and smartphones
- Provided detailed notes while checking in electronic devices for repair.
- Diagnosed issues and ordered necessary parts to complete repairs in a timely manner.
- Communicated technical issues and repair timelines to customers.
Supply Chain (2019-2020
Repair Technician
- Troubleshoot, diagnose, and repair computers and tablets based on customer complaints
- Reassemble machines after repair completion.
- Update repair tickets with detailed notes throughout the repair process.
