Certified System Administrator / Cybersecurity-Focused MSP Pro

EXPERIENCE

MSP (2019-2025)
System Administrator

• Performed installation, configuration and ongoing usability of desktops/laptops\servers, peripheral equipment and software
• Installed, configured and supported Windows and Mac OS operating systems.
• Installed, configured and supported Server Windows operating systems
• Installed, configured ands supported SCCM
• Advanced knowledge of supporting Endpoint solutions within a Windows/Mac OS environment.
• Maintained wireless network, wireless connectivity and software issues.
• Performed preventative and routine maintenance.
• Coordinated with HP and other IT vendors to resolve technical problems with pc equipment and software.
• Assisted with the support of servers, cell phones and the interoffice phone system.
• Provided remote support to remote end users and offices.
• Advanced knowledge for support of mobility devices iOS and Android onsite and remote and with the vendor.
• Ensured IT security and SOC compliance.
• Performed Cyber security Training and Friendly Phishing campaigns to end users
• Responsible for server, desktop and laptop infrastructure cycle.
• Educated others on IT best practice procedures
• Managed parallel tasks and set priorities while solving problems thoroughly and creatively.
• Proactively interacted with the Helpdesk and local users to identify unreported or repetitive problems.
• Administered Office 365 as a Global Admin
• Worked on the procurement process ( ie. Ordering new computers and equipment) and kept inventory.

Multiple Contracts (2015-2018)
IT Field Services Analyst

• Performed installation, configuration and ongoing usability of Servers/desktops/laptops, peripheral equipment and software.
• Installed, configured and supported Windows 7 and 10 operating systems.
• Install and configure Server equipment and operating systems
• Install and configure Virtual machines using Hyper-V and VMware
• Advanced knowledge of supporting Endpoint solutions within a Windows/Google environment.
• Maintained wireless network, wireless connectivity and software issues.
• Conference room services as well as AV setups and takedowns.
• Performed routine preventative and routine maintenance.
• Google Administrator responsible for performing Google domain related tasks
• Coordinated with Dell and other IT vendors to resolve technical problems with pc equipment and software.
• Assisted with the support of servers, cell phones and the interoffice phone system.
• Provided remote support to remote end users and offices.
• Advanced knowledge for support of mobility devices iOS and Android onsite and remote and with the vendor.
• Ensured IT security and compliance.
• Responsible for server, desktop and laptop infrastructure cycle.
• Educated others on IT best practice procedures
• Managed parallel tasks and set priorities while solving problems thoroughly and creatively.
• Proactively interacted with the Helpdesk and local users to identify unreported or repetitive problems.

Oil and Gas (2008-2015)
Server Administrator

• Administer and support remote Server’s for North America and Canada.
• Manage File Shares and security permission groups
• Image and setup new server installations
• Install and configure Virtual machines using Hyper-V and VMware
• Patch and update server firmware
• Migrate and decommission servers
• Monitor server backups
• configured Failover on DHCP servers to one centralized Server.
• SCCM Administration

Executive Desktop support Specialist\SCCM Champion\ Security champion:

• Provide Desktop and LAN support to Executive, VIP and end users.
• Support three buildings averaging a range of 500 users including Presidents and Vice Presidents, locally and remotely in a Microsoft Windows and SCCM 2007 environment
• SCCM client support – Troubleshoot and resolve SCCM Configuration Manager errors via log file review, and run repairs on certain components for failing scripts and undiscoverable site codes resources/tools
• Utilize IE Nomad 2012 for software and patch distribution for branch offices via local Distribution Point
• Utilize Remedy Ticketing System complying with 3 day turn around SLA agreements, and 10 hour critical issues
• Support Windows XP and 7 machines running Microsoft Office Pro 2007 and 2010 including Office
• Communicator and MS Office Lync, in addition to custom and external vendor applications
• Support and troubleshoot issues with MS SharePoint/Teamspace and escalate to SharePoint team as needed.
• Utilize and provide support and troubleshoot McAfee and Microsoft Forefront – Updated DAT files manually as needed, wiped, and cleaned viruses, and malware using Spy-bot, and Sophos.
• Assisted with blocking machines from network via PowerShell script and excluding corresponding IP addresses from the DHCP upon detections of malicious software detection.
• Support and troubleshoot Credent Mobile Shield and Bit-locker encryption registered with server
• Asset Champion for NAM Sugarland campus – entails retrieving old machines, and equipment, marking appropriate status for disposal in Remedy Asset Management, and setting up disposal pickup with vendors (Surplus Buyers)
• Troubleshoot and add network printers to network using Print Server on Server 2008 setup.
• Enable/Activate port for SINET, LAN connectivity at the switch and patch panel in network closet
• Responsible for conducting OFS1 – New Field Support employee training encompassing topics based on IT Security and setup of needed applications
• Utilize and troubleshoot Direct Access Connections in PKI environment for tunneling into network at remote locations using SLB confidential PKI certificates
• Image and Reimage new, current and old machines as needed with minimal support for XP, and optimum support for Windows 7.
• Create and maintain Windows 7 images via Norton Ghost for gifting machines process upon PXE boot
• Utilize MDT for Windows 7 image management

Oil and Gas (2005-2008)
Systems Analyst II

• Provided Level 1 Technical Support to oil and gas contracts
• Supported end users daily
• Managed multiple open calls, call backs, and customer follow up
• Software support for Windows 2000, Windows XP, Checkpoint secure client, and Entrust. also Microsoft office, Firefox, IE, and used Timbuktu for remote access to end user’s PC
• Client administration duties including managing LDAP records, managing connected back-up accounts, and resetting SAP/Mainframe accounts
• Assist with resetting and unlocking active directory accounts as well setting up permissions for shared groups.

Courses Taken/Certificates

• 070-680, 070-685 Installing and Configuring Windows 7/ Windows 7 Desktop Support Tech
• MCITP
• VMWare vSphere, Install, Configure Manage V.5
• 070-243 – Administering and Deploying Systems Center
• Microsoft Windows Powershell 3.0 Course
• Microsoft Windows Azure Server Course
• Certified for Dell Laptop and Desktop Warranty Repair