SUMMARY OF QUALIFICATIONS
- IT professional with 2+ years of MSP experience supporting Windows Server, Microsoft 365, networking, and enterprise endpoint deployments in production environments.
- Lead onsite IT Manager experienced in managing infrastructure, troubleshooting complex systems, and supporting servers, networks, and user environments across multiple clients.
- Infrastructure-focused IT professional skilled in Active Directory, Entra ID, system deployments, and maintaining reliable IT operations in fast-paced managed service environments.
EDUCATION
Private Technical Institute, School of Information Technology
Associate of Science, Information Technology May 2025
Emphasis, Microsoft Directory Services Major GPA: 2.9/3.0
CERTIFICATIONS
- CompTIA A+ Certification
- Introduction to the Threat Landscape 3.0
- Introduction to Cybersecurity
- Network Support and Security
- Microsoft 365 Certified: Fundamentals
TECHNICAL SKILLS
Programming Languages: PowerShell, Bash, SQL, Python
Operating Systems: Windows, Linux, Unix
Database: SQL Server, MS Access, Oracle
Software: JCL, SQL, DB2, MS FrontPage/Teams/Excel/Word, Zoom
RELEVANT EXPERIENCE
Managed Service Provider (Same MSP as below; promoted internally) | Lead IT Manager | January 2026 – Present
- Serve as lead onsite IT support, managing Windows Server environments, Active Directory, Microsoft 365, and enterprise identity services to ensure reliable daily operations.
- Oversee network infrastructure including switches, firewalls, VLANs, and wireless systems while troubleshooting and resolving complex system and connectivity issues.
- Lead endpoint deployment, system imaging, and IT project implementations while coordinating with vendors and supporting security, backup, and RMM platforms.
Managed Service Provider | Systems Administrator | February 2024 – January 2026
- Administered Windows Server environments including Active Directory, DNS, and DHCP to support user access, authentication, and core infrastructure services.
- Managed workstation deployment, imaging, and user provisioning while ensuring consistent setup standards across enterprise environments.
- Provided Tier 1/2 systems support by troubleshooting server, network, and application issues to maintain uptime and resolve escalated IT incidents.
PROJECT EXPERIENCE
Managed Service Provider | Lead IT Manager | January 2026 – Present
- Led network infrastructure upgrades including replacement and configuration of Cisco switches and deployment of Meraki networking equipment across multiple departments to improve reliability and segmentation.
- Built and maintained standardized workstation imaging and deployment process to streamline PC provisioning across multiple departments.
- Assisted in deployment and maintenance of Windows Server environments including Active Directory, DNS, and file services across production systems.
ADDITIONAL EXPERIENCE
Quick-Service Restaurant | BOH Specialist | September 2022 – February 2024
- Prepared and assembled food items according to company standards while maintaining speed, accuracy, and quality during high-volume service periods.
- Maintained cleanliness, food safety, and sanitation standards in compliance with health regulations and company operational procedures
- Collaborated with team members to ensure efficient kitchen workflow, timely order completion, and consistent guest satisfaction.
Landscaping Company | Crew Lead | February 2021 – September 2022
- Led daily landscaping crew operations including task assignment, job site coordination, and quality control to ensure efficient completion of residential and commercial projects.
- Communicated with supervisors and customers to interpret job requirements, resolve on-site issues, and ensure projects were completed accurately and on schedule.
