Encouraging manager with 30 years’ experience. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company and client success. Dedicated to applying training, innovating, monitoring and morale-building abilities to enhance employee engagement and boost performance. Excel at collaborating and being able to lead, even without formal authority, through influencing, building trust and not relying on hierarchical position or title.
Achievements
- Lead many law firms and clients into compliance with a multitude of security solutions and best practices
- Diversity amongst law firm practice areas presents different needs and compliances from a security perspective. I have achieved success with firms that have financial compliances, healthcare compliances, PII, IP and non-profit
- Assisted law firms in recovering from crypto/ransomware events using industry best practices and working with forensics teams
- Multiple Presidents club
Experience
MSP (2013-2025)
vCIO/ Customer Success Manager (Legal Vertical)
- Perform duties of Virtual CIO and CISO
- Responsible for cybersecurity compliance for a nationwide portfolio of law firms
- Build compliance roadmaps for HIPAA, SOC 2 Type II and financial compliance
- Manage a group of security solutions including MFA/2FA, EPS, MDM, SIEM, MVS, MEDR, MUTM, DLP and MSAT
- Develop remediation plans for PEN tests and risk assessments
- Responsible for answering client and vendor security questionnaires
- On-prem and cloud network infrastructure management through both private cloud and Azure public cloud.
- Business development within a book of business
- Increase client engagement and drive revenue growth
- KPI tracking and reporting
- Drive client strategy through best practices and industry standards
MSP (1995-2013)
Security Solutions Workflow Consultant
- Lead security consultant for NJ, NYC and PA clients
- Responsible for developing and designing security roadmaps
- Implemented security solutions for clients such as SIEM, MVS, MDM, MFA/2FA, EPS and MUTM
- Worked with clients and vendors on security audits
Key skills and characteristics
- Proficient with presenting the benefits of Google Chronicle for SIEM, Fortisiem from Fortinet, DUO, KnowBe4, ProofPoint, Aegify for MVS, Gravityzone, SentinelOne, Carbon Black, Microsoft Azure, Entra ID and N-Able from Solarwinds
- Team leadership
- Employee coaching and mentoring
- Strong attention to detail and ability to produce high-quality work
- Negotiation and conflict resolution
- Strategic planning
- Linkedin Learning Customer Success certified
- ITIL certified
- Proficient in M365 suite
