SUMMARY:
Highly skilled IT professional with 19 years of experience in the industry. Expertise in NOC operations, network performance optimization, configuring firewalls, switches, access points, point-to-point, circuit migration, incident management, and cross-functional collaboration to enhance system uptime and security posture. Adapt to building and leading high-performing teams to meet operational and business goals.
EXPERIENCE:
Manufacturing (2023-Present)
Network Engineer
- Manage NOC operations for 800+ locations, ensuring high availability and optimal network performance.
- Standardize network refresh to SD-WAN with Aruba firewalls, switching, Aruba wireless, Aruba Central, Ruckus wireless, MikroTik PtP, and VOIP.
- Prep & configured all devices to be in their subnets for all acquisitions.
- Monitor and enforce firewall security rules, VPN, Crowdstrike, and Zscaler security policies.
- Configure NSG rules inside Azure.
- Configure VMs to be in their correct subnets inside Azure.
- Configure Azure Site Recovery.
- Oversee patching, updates, and circuit provisioning for network reliability.
- Lead server migration to Azure and implement security monitoring.
- Audit IT invoices for accurate allocation and cost control.
- Coordinate projects with 3rd party vendors for circuit cutovers.
- Oversee circuit orders and disconnects.
- Supervised and mentored junior Helpdesk and Network Administration team members, fostering skill development and accountability.
- Administered Windows Server environments, including Active Directory configuration and maintenance.
- Developed and maintained technical documentation and internal support resources.
- Managed support tickets and administrative tasks proactively and with strong attention to detail.
- Maintained and upgraded outdated software and hardware to ensure operational continuity.
- Monitored network and system performance to identify inefficiencies and implement improvements.
- Executed security response plans to mitigate internal and external threats.
- Recommended tools and best practices to enhance IT infrastructure and operations.
- Communicated system issues and resolutions clearly and promptly to executives.
- Identified and assessed IT risks, implementing effective mitigation strategies.
Dental (2021-2023)
Network Engineer
- Monitor 150 dental offices.
- Refresh network equipment standardized to Meraki firewall, Extreme switches & WAPs.
- Re-IP the office during every network refresh.
- Configure Meraki VPN tunnels for site-to-site VPN and IPSEC configurations.
- Built templates for onboarding firewalls, switches, and WAPs.
- Standardize firewall security rules.
- Installed and configured HA Meraki firewalls at the Data Center.
- Centralized all devices into Logic Monitor to monitor the health of the environment.
- Used Asana to keep track of projects.
- Keep up to date with all patching and updates for the network.
- Circuit cutovers.
- Escalation for network issues.
- Created SOP for network configurations.
- Guided new employees during onboarding for training.
- On-call rotation every other week, monitoring the network.
Microsoft (2020-2021)
Network/Azure Security Engineer
- Worked with a Security Infrastructure team.
- Part of an escalation team that works mainly with Government tickets on firewalls, networks, alerts, policies, and VMs.
- Investigated Azure Sentinel alerts and security threats.
- Provided escalation support for network, VM, Azure Site Recovery, and security policy issues.
- Assisted in troubleshooting Azure Security Center (ASC) incidents.
- Documented new troubleshooting techniques and updated Wiki resources.
Financial (2016-2020)
IT Security/Field Network Engineer
- Monitored 40-plus properties for the company.
- Performed daily security checks and health checks.
- Security Admin for O365.
- Azure Admin for Identity Protection.
- Team lead of the Field Network Operations team.
- On-boarded, walk-through orientation, and trained all new employees.
- L2/L3 point of escalation.
- Downloaded and saved daily logs of the entire health of the environment, including service tickets.
- Keep track of Meraki licenses inside the dashboard.
- Troubleshoot Meraki SD-WAN Firewalls, Switches, APs, and Cameras.
- Troubleshoot Ubiquiti Switches, APs, and Nanobeams.
- Traveled to properties to install network equipment and perform device maintenance work.
- Set up POS machines, credit card machines, printers, and other end devices needed for the Marinas.
- Worked with Preferred Payments to set up MID accounts for the credit card machines.
- Canceled credit card machines and bank accounts after every property that was sold to another investor.
- Got the company to be PCI Compliant with assistance from Coal Fire.
- Led the Network team in installing Nessus Scanners at all the properties for patch scanning.
- Have weekly meetings with the V.P. of I.T. to go over projects, duties, and budgets.
- Worked with the V.P. of Accounting to get bank information for merchant services.
- Worked hand in hand with the Systems team, implementing OKTA.
- Made sure invoices were paid on time for the department.
- Handled wireless bills for Verizon and AT&T.
- Spoke with vendors and contractors for specific projects for the company.
- Kept up with all the properties’ Fiber Internet bills.
- Created projects inside Service Now for the team to keep track of their projects.
- Created SOP documentation for the knowledge base for Service Now.
- Build out the Service Now ticketing system with assistance from a 3rd party vendor.
- Helped the Systems team with data migration and relocating servers.
- Worked with a Marina Office vendor to give them access to the server inside Rack Space.
- Monitored servers for the Marina Management applications.
- Kept up with inventory for the Network Department.
- Kept track of I.T. inventory and invoicing for the properties so they do not go over budget.
- Brought fiber internet to the Marinas by working with AT&T, Verizon, Time Warner, and other 3 party vendors at the last mile mark.
- Installed a P2P Ubiquiti Nanobeam from one marina to another for connectivity.
- Handled VOIP phones such as Polycom and Yealink hosted by Intermedia.
- Created auto attendants, provisioning, number requests, virtual fax lines, ordering conference lines, ordering phones, and auditing phone lines.
Remington (2014-2016)
IT Support Analyst
- Provided computer help desk support via telephone communications for 100+ hotels and end-users.
- Performed diagnostics and troubleshooting of system issues, and documented help desk tickets/resolutions.
- Analyze and troubleshoot software, hardware, and Citrix applications.
- Set up systems to get them ready to be shipped to different hotels,such as imaging systems, and prep servers to be shipped out to the property.
- Knowledge of Google mail servers.
- Able to troubleshoot Connect VPN connectivity issues.
- Remote devices to remove viruses, malware, and adware.
- Able to troubleshoot wireless devices such as iPads, iPhones, and Androids.
- Give extended support to front-end users as needed.
PepsiCo (2013-2014)
IT Help Desk
- Provided frontline support for PepsiCo troubleshooting hardware, software, network, VPN, Windows Mac iPad/iPhone, Microsoft Office, and Citrix.
- Documented diagnostics and troubleshooting of system issues and help desk tickets/resolutions.
- Created help desk documentation with step-by-step instructions on problem-resolving techniques.
- Installed operating system, software, antivirus, and patches.
- Gave extended support to front-end users as needed.
- Trained new team members to the PepsiCo Support Center.
- Exceeded team average calls every quarter.
Round 2 (2012-2013)
Desktop Technician Tier II
- Basic knowledge of Cisco routers and switches such as commands, replacing scripts, and replacing images.
- Intermediate knowledge of routing commands such as EIGRP, OSPF, and RIP.
- Configured software such as virus scanners and company imaging software. computers to operate correctly and replace damaged plastics, memory, HDD, and optical drives for desktops and laptops for resale.
- Built desktop or laptop computers for special projects to best serve the customer’s needs.
- Imaging software to wipe out HDD, desktops, laptops, password resets, and networking.
- Analyzed technical problems on assignments and approved all completed work
- Exceeded daily quotas on repairing the desktops and laptops.
Business Co-Owner (2006-2011)
- Managed inventory, maintenance, and payroll for the employees so the business can run in a proper manner.
- Developed displays for clients to understand the details about the products.
- Developed cost-saving techniques to cut back on time and improve better quality of work.
- Implemented new innovative tools for easier and faster working techniques.
- Marketed company products and services to bring in more revenue for the business
- Replaced hardware and software on the computers.
- Designed and updated the website to bring in more clients and to be updated on new products for the business.
- Reformat computers when the operating system is experiencing problems.
- Built and replaced any computers that were needed for the business
Certifications:
- CCNA
- CISSP
- Meraki
- Aruba Networking
- Ubiquiti Wireless Admin
- R Basics
- Machine Learning
SKILLS:
- Security
- Network
- Azure
- Meraki
- Ubiquiti
- Aruba
- Extreme Network
- O365 Security Compliance
- Pen Testing (Rapid 7)
- Zscaler
- Crowdstrike
- Azure Identity Protection
- Active Directory
- VOIP
- Lan/Wan
- Cabling
- Windows/Mac
- Logic Monitor
- Solar Winds
- R Basics
- Budgets
- PCI
- HIPAA
EDUCATION:
Harvard University Online Courses
- R-Basics – 5/08/2020
- Machine Learning – 6/08/2020
- Improving Global Health: Focusing On Quality and Safety – 10/01/2020
Northlake Community College (01/2012 – 05/2012)
- Cisco Exploration 1 – Network Fundamentals
- Cisco Exploration 2 – Routing Protocols and Concepts
- Cisco Exploration 3 – Lan Switching and Wireless
Brookhaven College (09/2001 – 01/2003)
- Associates in Automotive Technology
