Profile
Possess a total of 5 year experience in the technical field of handling international customers on academic and international enterprise levels, as well as a 2-year experience in project management. Successfully initiated and completed numerous projects, and fully managed client accounts and their IT environments.
About Me
Handles multiple tasks in parallel and delivers expected results. A self-learner. Detail oriented. Able to maintain a high standard of professionalism. Showcase great technical knowledge in various IT aspects. Constantly looking for and implementing Project Management best practices
Experience
MSP (2021-Present)
Client Technology Manager
- Fully manage 10+ client accounts while maintaining a healthy partnership with them.
- Owned and successfully completed 15+ projects related to IT Infrastructure, Microsoft Environment Modernization, and various 3rd Party services’ implementations.
- Assisted in managing the internal team’s day-to-day operations.
- Served as a Customer Service escalation point for managed accounts.
- Led efforts to design and implement custom solutions to
- improve internal operations and standardize processes.
University (2017-2018)
Assistant Lecturer/Coordinator
- Taught various Computer Science related courses for 100+ students.
- Co-supervised as well as coordinated supervision for 30+ B.Sc. projects in various Computer Science directions
- Coordinated and managed collaborations with German Universities, including managing events and providing assistance for participants.
- Fully managed collaborations with tech companies (in Agile) and the department of Computer Science, including project initiation, release, and maintenance
Well Known IT Company (2016-2017)
Technical Support Engineer II
- Provided technical support to international customers and partners for various Documentum products.
- Coordinated communications between clients and our development teams when necessary.
- Aided customers through system upgrades and trans tions.
University (2013-2016)
Teaching Assistant/Coordinator
- Taught multiple Computer Science related courses includ- ing Concepts of Computer Programming, Databases, and Digital System Design.
- Coordinated course tasks among 10+ TAs and 1000+ stu- dents through multiple semesters.
- Obtained an Msc. in Computer Science and Engineering specializing in the field of Constraint Programming.
- Managed collaborations with fellow departments to initiate and supervise joint projects and laboratories.
- Coordinated and co-supervised multiple undergraduate students’ bachelor degree projects simultaneously.
- Taught at the GUC Berlin Campus for a semester, as well as managed communications between both campuses Egypt and Germany.
Education
- Present Certified Associate in Project Management PMI
- Jul 2023 Studying towards acquiring a CAPM certification.
- Certified ScrumMaster Scrum Alliance
- Project+ CompTIA
- Apr 2023 Certificate
- Jul 2020 PM1001 – Project Management Sophia E-learning
