Skills
- Active Directory Administration
- Microsoft 365/Azure/Entra/Identity
- Administration
- Virtual Machine Maintenance and troubleshooting
- VPN Troubleshooting and setup for
- Azure VPN’s and Cisco VPNs
- Remote Assistance Skills (Log Me In,
- Microsoft Remote Assist and Control)
- High-Level hardware and software troubleshooting
- Managing Firewall’s white and black lists
- Ticket-based Tracking System using
- ConnectWise
- Team-based work experience across multiple IT departments
- Maintaining punctuality with scheduled appointments
Education
- Cyber Security Dean’s List
Professional Summary
Skilled Technical Engineer with years of experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Punctual professional with high regard of time management.
MSP in Maryland (2023-Present)
Technical Engineer
- Tier 3 Technical Engineer taking escalations from lower level technicians requiring skilled advanced troubleshooting.
- Headed major projects such as Azure migrations assisting both onsite and remotely.
- Maintained professional relationships with high level user’s and clients.
- Created guide’s outlining various processes for other technicians to use.
- Assisted on setting up network infrastructure and maintenance for devices such as, firewalls, switches and routers.
- Maintained punctuality with scheduled appointments using
- ConnectWise ticketing system.
Bank (2021-2023)
IT Support Specialist
- Part of a help desk team that managed and supported banking professionals in a highly secured environment for a billion dollar company.
- Troubleshooted VPN issues and general IT issues
- Managed and troubleshooted virtual machines using VM Ware Horizon
- Used custom built ticketing system built on Sales Force
- Assisted other technicians with a strong effort in team work
Well Known Restaurant Chain (2015-2021)
Database Administrator
- Monitored SQL database for a restaurant enterprise.
- Performed tests of functionality, security and performance of different workstations and devices using virtual labs.
- Part of a 24/7 support team providing technical assistance to resolve complaints, problems or respond to questions.
- Set up and controlled user profiles and groups in Microsoft Active Directory and Azure
- Set up and maintained network and hardware infrastructure.
