EXPERIENCE
MSP (2021-Present)
IT Manager
- Responsible for NY employees and maintaining customer relations with NY based clients
- Maintained relationships with clients
- Managed projects which included network room rewiring, Office 365 migration and implementations, assessing and implementing MDM solutions
- Managed all helpdesk requests to prevent reoccurring incidents
- Created SharePoint sites to document all IT related functions, inventory, and workflow
- Audited all IT expenses to lower spending
- Developed SOP and training manuals for both IT employees and staff of clients
Systems Administrator
- Supported all systems for Soho clients including the Nick Cannon Show, Wendy Williams Show, and Sherri
- Supported networks for 120 users, including training on data security protocols
- Ran day to day IT Operations
- Transitioned users from onsite data storage to cloud storage providers
- Managed projects which included network room rewiring, Office 365 migration and implementations, assessing and implementing MDM solutions
- Developed and maintained cyber security plans with disaster recovery assessment
Another MSP (2014-2020)
Project Manager
- Responsible for planning, coordinating, and executing customer technology projects, including installations, upgrades, and security testing
- Developed project plans and managed teams during customer projects and migrations
- Led project rollout of rewards program for major independent grocery chain by working with a 3rd party vendor to test each location with new equipment and network, designing security protocols to ensure full PCI Compliance and to ensure no downtime to customer
- Led projects for customers’ needs, including email migrations to Office 365 and cloud virtualization setups, primarily in Microsoft Azure
- Led onboarding of largest current customer, locking down unsecure network, implementing new security and purchasing decisions to reduce unnecessary licensing costs 50% while improving security and user experience
- Analyzed customers’ current networks to reduce licensing and other excess expenses, increase security and improve performance and user experience
- Documented systems, developed and instructed training courses in software and network security
Senior Field Technician
- On site senior field technician and systems administrator for over 100 customers
- Designed and administered network security systems using Cisco and Sonicwall firewall products
- Documented customers procedures and analyzed them to address their network security and data system requirements
- Documented my own company’s procedures and design resolution and setup procedures
- Assisted help desk in 1st, 2nd and 3rd level support
- Analyzed help desk support tickets and reports in order to address reoccurring problems to end user downtime and experience
- Analyzed system logs on servers, firewalls, and switches to proactively prevent reoccurring problems and security threats
- Managed customer’s social media departments assisting with design and promotion of sites
- Removed viruses, ransomware and other security threats from networks
Insurance Company (2002-2014)
Network Administrator
- Responsible for servicing and maintaining over 50 Windows NT/2000/2K3/2008/2012 servers and an
- IBM P Series database server locally as well as 7 Terminal Servers for 100 users
- Onsite computer repair and troubleshooting for 200 employees as well as 50 VPN users
- Transitioned company onto a virtual server platform replacing 24 physical servers with 4 virtual servers improving reliability and performance.
- Documented all hardware, software, and user information for entire organization
- Wrote Excel macros in VBA for accounting report comparison
- Project Manager
- Assisted in the development of a customized database management system for entire company including design of system and training of employees
- Trained all users in use of new database system, designing workflows and standard office procedures for entire company
- Gathering requirements, designing and testing policy issuance system
TECHNICAL SKILLS
- Types of businesses supported – Insurance, factories, law firms, medical offices, television production, movie production, retailers and their POS systems, schools, musicians, podcasting
- Support all Microsoft desktop and server operating systems, MacOS, Linux, AS400
- Networking: TCP/IP, DNS, DHCP, VPN, Active Directory
- Proficient in Adobe Creature Suite programs
- SharePoint Administrator
- Database Administrator – MS Access and SQL
- Virtualization – VMWare, Azure, Hyper V, AWS
- Cloud Technology – Azure, Box Sync, Dropbox, Entra, Intune, Kandji, OneDrive, iCloud, AWS, Synced
- Tools, Threat Locker, Microsoft 365, Google Docs, Powershell, AI, ChatGPT
- Social Media Promotion – Facebook, Instagram, Twitter, Reddit, LinkedIn
- Hardware support – Printers, Faxes, Phone Systems, Cell Phones, ID Card Systems
- Data Recovery
EDUCATION
- BS in Computer Science
CERTIFICATIONS
- CSSA – Certified Sonicwall Security Administrator
PERSONAL INTERESTS
- Website Design, Photo and Video Editing, Podcast producer
