PROFESSIONAL SUMMARY
Battle-tested IT Systems Administrator and Tier 3 Escalation Engineer with 9+ years of progressive enterprise infrastructure experience. Proven track record architecting and migrating Windows Server Datacenter environments, deploying Hyper-V virtualization platforms, and administering Active Directory and identity infrastructure across multi-site client deployments. Operates with a CompTIA Security+ and Network+-backed security-first mindset – treating every configuration, policy, and access decision as a potential attack surface. Trusted as the final escalation authority for work stoppages, infrastructure failures, and complex root-cause investigations, with the communication discipline and emotional intelligence to keep executives informed and confident under pressure.
AREAS OF EXPERTISE
- Windows Server 2025/2022/2016 Administration
- Network Security & Zero-Trust Access Control
- Hyper-V & VMware Virtualization Architecture
- Multi-Site Domain Controller Deployment
- Active Directory, DNS, DHCP & Group Policy
- VIP / Executive Escalation Management
- Tier 3 Escalation & Root Cause Analysis
- Azure Infrastructure & Cloud Migration
- AI-Assisted PowerShell Automation
- Security-First Systems Administration
TECHNOLOGY PROFICIENCIES
- Servers & Virt. Windows Server 2025/2022/2016 * Hyper-V * VMware * VirtualBox * Azure * Citrix
- Identity & IAM Active Directory * Azure AD (Entra ID) * Group Policy (GPO) * Duo Security * Datto RMM
- Network Services DNS * DHCP * DFS * LAN * VPN * DHCP * Fortinet * Meraki * UniFi * SolarWinds
- Scripting & AI PowerShell Automation * AI-Assisted Scripting (LLM Workflow) * Enterprise Prompt Engineering
- Cloud & Storage Azure * Nimble Storage * Egnyte * Hyper-V Live Migration
- Security CompTIA Security+ * CompTIA Network+ * Zero-Trust Principles * Endpoint Quarantine Workflows
- Ticketing ServiceNow * Jira Service Desk * Zendesk * Spiceworks * AutoTask
- Platforms Windows 11/10/8/7 * macOS * Linux * Android * iOS
INFRASTRUCTURE & SYSTEMS ADMINISTRATION PROJECTS
Windows Server 2025 Datacenter Migration & Infrastructure Modernization – Multi-Client Production Environment
- Architected and executed full-scale virtual machine migrations from VMware and Azure environments to Hyper-V infrastructure, owning end-to-end planning, server builds, and post-migration stability validation across all client sites.
- Engineered Windows Server 2025 Datacenter environments from the ground up, configuring production-grade virtualization, site services, and workload hosting to replace legacy infrastructure.
- Deployed and configured Domain Controllers across three geographically distinct client sites, establishing centralized Active Directory authentication, directory replication, and organizational unit (OU) structures for each environment.
- Administered core network services – DNS, DHCP, and DFS – across all migrated environments, ensuring reliable name resolution, IP address management, and distributed file replication with zero service interruption.
- Orchestrated the migration of a legacy on-premises Print Server to Azure, re-architecting print services delivery while maintaining full end-user access and continuity throughout the transition.
- Directed infrastructure transition planning, server hardening, and post-deployment validation reviews, applying security-first configuration standards at every stage of the migration lifecycle.
Windows Server 2022 – Hands-On Virtual Infrastructure Lab – Self-Directed Engineering Lab
- Provisioned a full enterprise-grade virtual lab environment in VirtualBox, deploying Windows Server 2022 with linked clones, Remote Desktop Protocol access, and domain-joined Windows 10 client machines.
- Engineered Active Directory at depth – creating and managing template user accounts, linking Group Policy Objects (GPOs), and configuring domain-level TCP/IP, server naming, and remote access policies.
- Installed and configured Exchange Server 2022 within a Windows Server 2016 domain environment, provisioning and administering organizational mailboxes end-to-end.
PROFESSIONAL EXPERIENCE
Managed Service Provider | Technology Engineer III | Aug 2024 – Apr 2026
- Served as the Tier 3 escalation authority for infrastructure outages and critical work stoppages – triaging high-severity incidents, coordinating resolution with senior engineers and third-party vendors, and driving root-cause analysis to prevent recurrence.
- Spearheaded onsite IT infrastructure operations for the firm’s second-largest client, delivering high-touch systems support, network troubleshooting, and engineering leadership that directly secured the client relationship and drove retention.
- Engineered and deployed full office network infrastructure – including rack setup, UPS installations, and switching configurations – across multiple client locations, achieving zero-downtime readiness for business-critical go-lives.
- Developed and deployed complex PowerShell automation scripts for bulk system configurations by integrating Large Language Models (LLMs) as an AI-assisted engineering workflow – conducting structured code review and testing to dramatically compress time-to-resolution.
- Extended operational scope into network security and incident response, executing Meraki switch and firewall troubleshooting, security event triage, and endpoint quarantine release workflows – applying a Security+-grounded, access-control-first methodology.
- Authored internal technical runbooks and SOPs, standardizing escalation procedures, configuration baselines, and onboarding workflows to reduce resolution variance across the engineering team.
- Mentored incoming engineers, delivered structured technical onboarding, and modeled disciplined incident documentation practices – elevating team capability and consistency.
Managed Service Provider | Level 2 Support Technician | Nov 2021 – Jul 2024
- Operated as a Tier 2 escalation resource within a cloud-hosted application environment, resolving complex infrastructure, software, and network incidents beyond the scope of Tier 1 – consistently meeting SLA targets for a high-volume enterprise support queue.
- Administered Active Directory and Azure AD (Entra ID) user lifecycle management – provisioning, modifying, and deprovisioning accounts and enforcing least-privilege access control policies in alignment with organizational security standards.
- Performed security administration, system patching, and access control reviews, maintaining a hardened and audit-ready identity and endpoint environment consistent with Security+ best practices.
- Conducted root-cause analysis on recurring application-layer incidents, collaborating with developers and vendors to implement permanent corrective actions and eliminate repeat ticket volume.
- Built and maintained a technical knowledge base of incident resolution procedures, strengthening the team’s problem management capability and accelerating future resolution cycles.
IT Services Firm | Desktop & Software Engineer | Jan 2017 – Nov 2021
- Delivered end-to-end PC repair, OS-level troubleshooting, and Microsoft platform support to individual clients and SMBs – resolving hardware failures, software conflicts, and network connectivity issues across diverse environments.
- Consulted clients on infrastructure and software solutions, translating technical requirements into actionable recommendations that improved uptime, reduced failure recurrence, and supported business continuity.
- Built foundational systems administration expertise across endpoint repair, peripheral configuration, and Microsoft ecosystem support – establishing the operational baseline for enterprise infrastructure advancement.
Security Systems Company | Intervention Specialist | Jun 2019 – Feb 2021
- Monitored enterprise-scale distributed surveillance infrastructure across U.S. locations – identifying anomalies, providing real-time remote intervention, and delivering technical support to clients across multiple industry verticals.
- Maintained precise incident logs, operational reports, and call records within automated documentation systems, ensuring audit-ready accountability and regulatory-compliant recordkeeping at all times.
CERTIFICATIONS & EDUCATION
Active Certifications
- CompTIA Security+ – Validates enterprise security operations, access control, and threat mitigation competency
- CompTIA Network+ – Validates TCP/IP, DNS, DHCP, VPN, and network infrastructure administration competency
- Google Cybersecurity Professional Certificate
- Google IT Support Professional Certificate
In Progress
- Microsoft 365 Endpoint Administrator – MD-102 (active study)
Education
- High School Diploma
