PROFILE
Dedicated to giving clients the best services and recommendations to best fit their needs. Troubleshoot and resolve network/server/computer related issues when contacted by clients by providing both on-site and remote support. Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals.
EDUCATION
- Associate of Applied Science Bachelor of Science
CERTIFICATES
- Highest Honors 3.97 IEEE Society Member
- Cyber Security Phishing Awareness Perfect Attendance
- Introduction to Application Security
- Information Security at HP for Contingent workers
- Securing Global IT Applications using HP Fortify Static Code Analysis (SCA)
SKILLS
- AWS cloud, DinCloud, Azure, HyperV Server, Windows Server 2003/2007/2012/2016/2019, Active Directory/Permissions, Microsoft 365, OpenVPN, 3CX phone system, Terminal server, Linux, Fedora, Wire Shark, Server Exchange 2007, SQL Server Management Studio, Windows 7/8/10/11, Screen Connect, LogMeIn AV
- Applications: Centerbase, NetDocuments, Time Matters, Timeslips, PC Law, Microsoft Word, Excel, PowerPoint, Access, ZenDesk, ConnectWise, Microsoft Team
EXPERIENCE
MSP (2014-Present)
Senior Systems Engineer
- MSP – Manage and monitor all installed systems and infrastructure
- Microsoft 365 migrations and manage 365 admin portal
- Manage Azure SSO, active directory and enterprise applications
- Manage AWS Cloud – Creating virtual servers and workspaces
- Manage DinCloud – Creating workspaces and troubleshooting
- Build and manage Hyper-V server
- Manage VMWare
- Project Management
- Configure and install Firewalls – Sonicwall / Untangle / Draytek
- Install switches
- Setup and manage Sonicwall VPN
- Administer and maintain AD end user accounts, permissions, and access rights
- Updating virus protection software to keep data and communications protected
- Setup WIFI from all brands. Ubiqiti being the main vendor
- Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate
- Draft and maintain LAN/WAN documentation / Inventory of network devices
- Assessing where the company stands as far as IT system security/performance/efficiency, compared to where it would like to be, and compiling recommendations on how to improve those areas
- Server / computer / laptop maintenance
- Implement and maintain backups, and redundancy strategies – Barracuda, iDrive, Carbonite, NAS box, Buffalo, WD ect…
- Support networking technologies related to voice, data and remote access for a network.
- Orders software, hardware, and other supplies as required for multiple clients computer networks
- Server setups and migrations
- Ransomware recovery / Data Recovery
- Design and implement system security and data assurance.
- Planning designing and implementing LAN solutions and/or Applications for clients’ networks.
- Monitor and solve Tickets – Hubspot, Zendesk, Microsoft Planner ect…
HP – Contract (2011-2014)
Desktop Support/Lead for Testers
- Answer and resolve incoming user requests via email, phone, walk-up on a ticketing system (Sharepoint)
- Inventory and track all hardware and software received
- Prepare and manage new employee PC’s
- Configuring PC hardware, software and firmware Business Notebooks.
- Computer imaging/Installing Windows and Linux operating systems, as well as preinstalled images.
- Performing basic & routine testing tasks as specified by the team lead.
- Shipping, receiving, labeling all hardware.
- Manage Team/Testing Projects Description Includes:
- Manage the team and lead on projects.
- Develop and execute functional and performance test cases
- Analyze and write test standards and procedures
- Maintain documentation of test results to assist in debugging and modification of software
