SKILLS
- Windows/MacOS/Chrome OS environments
- VoIP Configuration and support
- Enterprise and Endpoint Backup Solutions
- Network device Installation
- Active Directory Administration
- Microsoft Azure Cloud
WORK EXPERIENCE
MSP in El Segundo (2023-2024)
Helpdesk Technician Lead
School District (2012-2022)
Technology Coordinator
Education Company (2011-2012)
21st Century Project Coordinator
EDUCATION
- B.A., Arts, Entertainment, & Media Management
SUMMARY
I am an experienced, multi-talented IT and Media Systems Administrator, providing quality management and service in a variety of computing environments.
IT Project Management:
- Endpoint Hardware/Software diagnosis, repair, and maintenance
- VPN/LAN client administration and troubleshooting
- Gsuite, M365, ICloud Administration and Support
- Ticketing and client request management
- Web Development (HTML/CSS/Javascript)
- Provided ticketing and client request management for multiple clients across the country.
- Active Directory, Microsoft 365, and Azure AD account management
- Managed and Coordinated Enterprise Backup Solutions
- Developed solutions to improve onsite and remote hardware configuration process.
- Participated in planned network migrations.
- Performed routine and emergency hardware/software procurement, maintenance, and installation
- Managed Deployment of real-time virtual classroom solutions
- Expanded tech capabilities by adding 750+ laptops, desktops, Chromebooks, iPads, and interactive whiteboards
- Supported Google Apps Cloud-Based applications
- Managed business relationships with CDW, Google, Microsoft, and Apple Computer
- Trained student-led “tech teams” in maintaining a/v equipment and computers
- Served as mentor, academic advisor, and developed relationships with parents & community
- Managed integrated media stage productions for 400+ students and 1,000+ audience members
- Provided maintenance for over 3,000+ desktops, laptops, ipads, and interactive whiteboards
- Developed and maintained cloud-based inventory database for school administration
- Trained teachers and school administration on the use of instruction applications and hardware
- Developed and coordinated guest speaker and field trip opportunities to extend student learning
- Completed non-profit leadership management training program
