TECHNICAL SKILLS
- Help Desk Support
- Troubleshooting
- Software Updates
- Windows Patch Management
- IIS
- IT Hardware Support
- Connectwise
- Labtech
- Screen Connect
- Active Directory
- Microsoft Exchange Server
- SonicWall Security Appliances
- Meraki Security Appliances
- Fortinet Security Appliances
- Cisco Security Appliances
- Dell Switching
- Fortinet Switching
- Meraki Switching
- Cisco Switching
- Fortinet Access Points
- Meraki Access Points
- Microsoft Office
- Mobile Devices
- Windows XP, Vista, 7, 8, 10, 11
- Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
- VMWare vSphere Server Administration
- Hyper-V Server Administration
- Microsoft Azure
- Office 365 Migration and Administration
- Microsoft Intune
- Backup Software Shadow Protect, Backup Exec, BESR, Veeam
- Project Management
EXPERIENCE
MSP (2022-Present)
Systems Architect
- Worked with vCIO’s to develop technology solutions to meet strategic business objectives
- Provided pre and post-sales support for vCIO’s when working with client executives and business leaders
- Created project work plans with itemized task lists for project engineers
- Determined proper hardware sizing for infrastructure refresh projects based on existing business needs and expected five year growth plan
- Developed project implementation standards to formalize configurations of technology solutions
- Performed QA assessments on all project work completed by project engineers prior to implementation to ensure solution is in compliance with DKB implementation standards
- Worked with procurement staff execution and development of project quotes
- Served on company technology standards committee to determine best practices for emerging technology
- Served on change approval board to review and vet upcoming planned network and infrastructure changes
- Acted as senior technical escalation point for multiple departments across the organization
Senior Project Engineer (2020-2022)
Responsible for the independent implementation of a wide variety of IT systems to include the following:
- Microsoft Azure full stack deployments including VMs, vNets, and Azure files
- Hyper-V Clusters including SCVMM
- VMWare Clusters including vCenter
- Cisco networking equipment
- Meraki networking equipment
- Fortinet networking equipment
- Microsoft 365 data migrations including email and SharePoint
- Microsoft 365 advanced security configurations such as DLP, Conditional Access, and Microsoft Defender
- Identity migrations from traditional Active Directory to Entra AD
- Microsoft Intune including device compliance policies, configuration profiles, and MAM
- Acted as escalation point for other project engineers on issues with systems implementations
- Worked with project design team to find gaps in implementation plans that would prevent meeting business objectives
Another MSP (2017-2020)
Systems Engineer
- Maintained over 200 servers
- Administration of approximately 2000 email account hosted in Office 365 across several tenants
- Managed over 70 FortiGate devices
- Active Directory management to include creation of GPOs and configuring sites and services to allow for healthy domain controller replication
- Project management and implementation for deployment of network infrastructure for offices with over 500 endpoints
- Network security hardening to include VLAN segregation and implementation of DMZ for internet facing web servers
- Migrated key client systems to hosted cloud environments to include Azure and VMWare
- Administration of multi-host VMWare virtualization cluster with over 100 VMs
- Monitored critical servers for uptime and notified client of potential outages
IT Company (2014-2017)
Infrastructure Engineer
- Responsible for client network equipment to include firewalls, switching, and access points
- Managed four direct reports
- Oversaw projects for email and data migrations
- Ensured data integrity with daily reviews of backup notifications
- Designed virtual environments for Desktop as a Service offering
- Managed virtual environment for ERP Application Hosting offering
U.S. Air Force (2009 – 2013)
Aircraft Armament Systems Technician (F-16)
- Stationed at Shaw Air Force Base South Carolina
- Deployed to Aviano Air Base Italy, in response to Operation Unified Protector
- Deployed to Kandahar NATO Air Field Afghanistan, in response to Operation Enduring Freedom
