OBJECTIVE
Results-focused IT Manager and vCIO with 20+ years of dedicated service to Managed Service Providers, Law Firms, Non-for-profits, and Small Businesses. Proven ability to translate complex technical requirements into practical business solutions, exceeding expectations for on-time and on-budget delivery. Strong believer in building lasting client relationships and fostering a culture of continuous improvement.
EXPERIENCE
MSP (2021–2025)
Technical Account Manager
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Manage relationships with several high-profile accounts in the business and non-for-profit sectors, consistently increasing customer satisfaction through proactive engagement and strategic guidance.
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Implemented standard operating procedures and software solutions to conduct quarterly and yearly business reviews to evaluate client IT infrastructure and develop strategic IT roadmaps, ensuring alignment with business needs and remediating cybersecurity shortcomings.
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Successfully manage multiple concurrent projects, ensuring on-time and on-budget completion.
MSP (2018–2021)
Client Technical Manager
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Specialized in server virtualization, Microsoft cloud solutions (Azure/Office 365), backup and disaster recovery, and cybersecurity strategies.
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Served as the primary technical point of contact for clients, resolving complex technical issues and providing expert guidance.
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Performed free network assessments to potential new clients to identify & resolve IT issues.
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Developed comprehensive 3-year IT roadmaps as a Virtual CIO, enabling clients to strategically address their evolving IT needs.
Consulting Firm (2011–2018)
Managing Consultant
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Managed day-to-day IT support for a diverse portfolio of clients, primarily law firms.
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Served as the single point of contact encompassing technical support, vendor management, and strategic planning.
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Assisted clients with IT budget management and cost optimization strategies.
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Performed free network assessments to potential new clients to identify & resolve IT issues.
Technology Services Company (2000–2011)
Technical Lead & Managed Service Manager
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Provided comprehensive IT support to a large client base, including law firms and non-profit organizations.
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Managed daily operations of the Managed Service department, overseeing network engineers and technicians, including hiring, work assignments, performance evaluations, coaching, and development.
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Led sales and service activities, including researching, designing, and implementing IT solutions and drafting scopes of work.
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Collaborated with clients to review and implement tailored IT solutions.
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Co-developed a Disaster Recovery and online backup solution, which spun off into a separate company (Rapid Server Recovery, LLC).
Technology Distributor (1992–2000)
Senior Network Engineer / IT Manager
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Hired as a PC technician, setting up and troubleshooting PCs and printers for a large client base, including major law firms.
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Promoted to the network department, specializing in workstation and server issues in Novell Netware and Microsoft Windows networks.
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Became the firm’s document management subject matter expert, working with PC Docs, Soft Solutions, and iManage.
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Promoted to network manager, responsible for managing all network engineers and technicians.
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Led sales activities, including client meetings, planning, designing, writing RFPs and proposals.
Trade Show Technology Company (1990–1992)
Network Engineer, IT Specialist
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Contributed to a technical team responsible for on-site setup and support of computerized trade show registration systems across the country, ensuring seamless operations for major events.
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Promoted to a development role, contributing to a team developing a PC-based registration and messaging system utilized at large-scale trade shows including The Consumer Electronics Show, National Association of Broadcasters, and The National Hardware Show.
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Played a key role in ensuring the successful deployment of trade show registration systems, processing registrations for thousands of attendees at each event.
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Developed expertise in PC-based systems, network setup, and on-site technical support through extensive travel and hands-on experience.
Business Skills
Visionary & Self Motivated
Management and Leadership skills
Project Management
Adapt easy to change
Sales and Negotiation
IT Education
CISSP
Cisco Ethical Hacker
MS-500 Microsoft Security Administration
CompTIA Security+
MS-100 Microsoft 365 Identity Services
MS-900 Microsoft 365 Fundamentals
AZ-900 Microsoft Azure Fundamentals
Microsoft Windows Server 2012 – 2019 Administration
