CERTIFICATES
- Azure Data Fundamentals
- Azure Administrator Associate
- AWS Certified Cloud Practitioner
- Azure Network Engineer Associate
PROFESSIONAL EXPERIENCE
MSP (2019-Present)
Intern > Apprentice > Tier 1 On-site Analyst > Tier 1 Client assigned analyst > Tier 2 IT Support Specialist
- Participated in project preparations and installations
- Visited client locations to analyze problems and provide solutions or recommendations for their work flow
- Unboxed and programmed network equipment (APs, switches, firewalls, and computers) for on-site deployment both in normal and emergency scenarios
- Managed client offices for dedicated on-site days as a dedicated technician
- Coordinated arrivals for vendors and myself to ensure quick resolution times on arrival
- Observed packing operations to verify conformance to specifications.
- Provided white-glove remote and on-site support for for-profit and nonprofit organizations totaling over 1500 users
- Managed, supported, and troubleshot cloud and on-premise resources (Azure/Office365/Windows Server 2008/2012/2016/2019/2022)
- Provided networking support to remote and on-premise users
- Maintained and improved upon company-wide documentation policies using ITGlue platform
- Promoted to level 2 technician after successfully building an on-premises physical host environment and achieving my Azure Associate certification
Leasing Company (2022-2023)
IT Specialist (Assigned by MSP)
- Managed main office and leasing offices as the primary IT technician
- Programmed and managed Ring Central phones and cloud controller so the staff can utilize soft phone and desk phone features
- Coordinated and assisted in office projects to upgrade internet plans, replace failing/old equipment, install meters, run cable, set up new buildings, and hand off properties
- Migrated client from on-prem servers to Sharepoint and Azure
- Managed and controlled camera systems and footage for police and leasing managers
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Offered assistance in implementing and developing training programs
- Configured and tested new software and hardware for systems like door systems, camera systems, web services, browser compatibility changes, and network configurations for remote access
SKILLS
- Sharepoint
- Created sharepoint sites, document libraries, a permission hierarchy, a share page for clients/vendors, recovery, and distribution groups
- O365 Exchange
- Created user accounts, shared mailboxes, distribution groups, Azure dynamic distribution groups based off user information, assigned licenses, and managed groups
- Active Directory (On-prem and Azure)
- Created user accounts, groups, O365 sync, GPOs, DC failover, domain scan accounts, and LDAP.
- Windows 10 and 11
- Troubleshooting, application installation, clean ups, profile management, workstation swaps, printer installations and driver management, and soft phone management
- Ring Central
- Configured blank Polycom phones for office use. Managed user accounts, numbers, after hours calls, and auto-attendants.
- Meraki, Fortinet, and Sonicwall
- Setup VPN, site to site, NAT, Access rules, WAN, LAN, geo blocking, web filtering, and port forwarding
- Connectwise Manage and RMM
- Managed tickets, client communication, and remote access using CWM
- ITGlue
- Documented processes, equipment, applications, vendors, contacts, locations, and ISP information on ITG.
- Datto
- Backed up and restored data through Datto appliances and SaaS
- MSP multiple client management
- Have managed multiple client assignments at once.
- Computer building and modifications
- Have built and modified multiple client and personal computers to improve performance and meet application requirements
PROJECTS
- 05/2023 – 11/2023 Office Set Up
- Purchased and set up office computers, monitors, tablets, and phones
- Connected IDF closet from 2nd and 17th floor to leasing office on 1st floor
- Worked with BAI (Bel Air Internet) to set up a network mesh for tenants to connect to WiFi
- Set up TVs for screen sharing in meeting rooms
- Configured VLANs for private network lines to the camera system, gate system, staff network, and client network
- 01/2023 – 04/2023 Site to Site Connections
- Connected tenant buildings and houses to 15 leasing offices for easier monitoring of camera footage and faster response times for security. Had to provide administrators like HR access to network services at the leasing offices like camera systems due to issues like break ins or client complaints
- 07/2021 – 07/2021 Dual Server Lab Environment
- 10 day Tier 2 Lab
- Designed and deployed a dual-server lab within a 10-day timeframe configuring two Dell servers with
- DRACs for remote management. Had to configure Active Directory on two domain controllers for replication and failover. Set up a Sonicwall firewall, Cisco switch, and VPN with DHCP and DNS being handled by the two DCs and had TechMD validate and pass my environment for the Tier 2 role.
