Professional Summary
I aim to leverage my passion for technology and professional expertise to support others while applying my knowledge and experience to drive team success. I am authorized to work in the United States, Mexico, the European Union, and the Caribbean, giving me flexibility to contribute in diverse environments.
Work Experience
MSP (2021-Present)
MSP Field Technician / Systems Engineer
- MSP Field Technician / Systems Engineer
- In my role as a Field Technician, I manage the end-to-end deployment and support of IT infrastructure across diverse client environments. This includes configuring and deploying new hardware, performing on-site installations, and resolving complex technical issues. I specialize in setting up PCs, servers, and network infrastructure in both on-premises and cloud environments, ensuring secure, reliable, and scalable operations tailored to each client’s needs. As a core member of the Field Team, I work directly with the COO and collaborate cross-functionally with other departments to deliver seamless technology solutions and client support.
- When not on-site, I provide advanced Level 2 and Level 3 Help Desk support. This includes managing complex service tickets, configuring both on-premises and cloud-based network environments, and administering platforms such as Entra ID, Intune, and Exchange. I escalate critical issues as appropriate during periods of high demand and actively stay informed on evolving technologies to ensure timely, effective client support.
Restaurant (2021-2021)
Host
- Greeting customers as they enter a restaurant, taking their reservations or putting them on a waiting list, giving them menus and showing them to their seats. Handling phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.
Telecom (2018-2019)
IT Assistant Intern
- Helped out senior Projects/Helpdesk/Field members as an intern. Hardware & Software based. Along with going onsite to resolve and troubleshoot common and unique I.T based issues.
- Knowledgeable in computer components and software along with independent troubleshooting. Also did a summer jobs for Telecom Management prior to 2018 when in grade school.
Languages
- Chinese – Intermediate
- Spanish – Expert
- English
Certifications and Licenses
- Google IT Support Specialization
- MS-900
- CompTIA A+
- IBM Introduction to Cybersecurity Tools & Cyberattacks
- Google IT Support Professional Certificate
