Experience
MSP (2021-Present)
Senior Systems Engineer
- Lead and execute high-impact cloud and infrastructure projects, providing strategic leadership and technical guidance to 16 junior engineers, ensuring effective project delivery and resolution of escalated issues.
- Spearhead client onboarding and infrastructure assessments, collaborating closely with cross-functional teams to implement robust cloud solutions and streamline the transition to support.
- Demonstrated advanced proficiency with Ubuntu Server and Linux environments, including system administration, performance optimization, and server hardening for enterprise applications.
- Leveraged Terraform to design and deploy scalable Azure infrastructure as code, implementing best practices for resource management and security compliance.
- Cross collaboration with project management, sales engineering and key stakeholders with the goal of providing outstanding professional services.
- Orchestrate and manage complex infrastructure deployments across Azure, VMware, and Fortinet, driving a 25% reduction in operational costs and enhancing system performance by 40%.
- Collaborate with technical sales and engineering teams to design tailored cloud and infrastructure solutions for 175+ clients, optimizing architecture for scalability and efficiency.
Systems Engineer 06/2021 – 06/2023
- Delivered comprehensive support for 400+ physical locations and 7,000+ end users, achieving top-tier metrics in first-call resolution and issue closure rate (95% closure rate).
- Implemented Zero-Trust Network security architecture, significantly reducing vulnerabilities in a high-stakes healthcare environment.
- Managed and optimized 200+ virtual machines (VMs) in VMware, Hyper-V, and Azure, ensuring high availability and an average response time of 15 minutes for incident resolution.
IT Company (2021-2021)
Network Operations Specialist
- Maintained and enhanced infrastructure, ensuring high availability and performance in line with project requirements.
- Conducted root cause analysis and performance optimization on servers and network equipment, contributing to improved infrastructure stability.
Mac Support Company (2020-2021)
Data Center Technician
- Designed and deployed scalable cloud infrastructure, including server, storage, and network components, ensuring 97% uptime and reliability for clients.
- Architected and managed Kubernetes clusters (Orka) for enterprise clients, implementing robust solutions while providing expert troubleshooting to resolve critical infrastructure issues and ensure optimal system performance.
IT Company (2019-2020)
Field Technician II
- Delivered on-site technical support and hardware evaluations for clients in the Southeast region, including helpdesk services.
Education
- Bachelors of Science (B.S.), Computer Science
Certifications
- CompTIA A+, Azure Solutions Architect (AZ-305) COURSE, Azure Administrator (AZ-104), Microsoft Security Operations Analyst
Skills
- Cloud & Virtualization: Microsoft Azure, VMware, Hyper-V, ESXi, Proxmox, KVM, Docker Scripting & Automation: Bash, Python, PowerShell, Terraform, Docker
- Networking & Security: Firewalls (WatchGuard, SonicWall, FortiGate, PaloAlto), VPNs, DNS, RBAC, SAML, SSO Systems & Platforms: Linux (Debian, Ubuntu Server), Windows, macOS, Microsoft 365
- Collaboration & Management Tools: Jira, ConnectWise, Slack, Microsoft Teams DevOps & CI/CD: Docker, Terraform, Git, Kubernetes
