OBJECTIVE
- Seeking a Client Success Manager position.
EXPERIENCE
MSP (2020- Present)
Client Success/Service Desk/Project Manager
- Manage a team of 2 Service Desk Technicians
- Client engagement and management of multiple clients.
- Engage clients to recommend tech best practices such as cyber insurance requirements, workstation, server, and wireless refreshes.
- Managing a client book of 1015 accounts
- Managing 45 infrastructure, migration and VOIP based projects
- Identify and manage multiple client projects such as Intune
- Proficient with ConnectWise, Office365, AzureAD, Intune, and
- Google Workspace, Jamf.
- Manage Chromebooks with Google Workspac
Manufacturing Company (2018-2019)
Systems Administrator
- Effectively provide assistance to up to 300+ customers a day via phone and email.
- Support SDWAN for 4 plant locations.
- Experience with ERP Business software.
- Proficient in Windows 7, 10, server 2012 and 2016 operating systems.
- Proficient in Office 2016, 2019, Office365
MSP (2016-2018)
Senior Consultant
- Onsite and remote support of book of clients.
- Presales efforts including site surveys to identify potential
- projects and clients.
- Engage with clients to recommend technology upgrade roadmaps.
- Work with sales to spec products and SOWs.
- Setup and configured ConnectWise.
MSP different than above (2009-2016)
Managing Consultant
- Manage book of 20 clients.
- Manage multiple projects including hardware refreshes and Office 365 migratons.
- Helped build out a new Managed Services department.
- Guide clients with overall technology roadmaps.
Transportation Company (2007-2009)
IT Specialist
- Service Desk support of 2500 users nationwide via email and phone.
- Computer imaging and server builds.
- User account creation in Active Directory.
- Admin CA Unicenter for remote support sessions and software delivery.
CERTIFICATIONS
- Scrum Master Certified
- Fortinet NSE 1 & 2
- Network Security
- Associate
SKILLS
- Proficient in Microsoft Windows & Office, MacOS, Chromebooks
- Microsoft Server, Hyper V, DNS, DHCP, WSUS, Intune, Jamf, Google Workspace, ConnectWise, VMWare
- Client management and engagement, project management
EDUCATION
- Bachelor’s Degree in Music Performance
VOLUNTEERING
- PAWS Shelter
