Work Experience
MSP (2022-Present)
IT Engineer
- Manage system administration for various clients, ensuring SLA compliance.
- Plan and execute system maintenance and upgrades.
- Serve as the primary point of contact for client service issues.
- Collaborate with the internal team to resolve complex technical problems.
MSP in CA (2019-2019)
Network Engineer
- Installed wireless point-to-point links between locations (e.g., Paradise Point Marina).
- Assisted in mapping networks, updating documentation, and identifying critical infrastructure for clients like First Baptist Christian Preschool.
- Implemented Microsoft Compliance for Ridgeline Engineering, designed and installed an on-premise Server 2019, and restored security profiles after a major incident.
Assisted Living (2015-2019)
IT Consultant
- Provided ongoing technical support for desktops, networking, and multimedia devices.
- Set up a secure wireless network for staff and residents.
- Installed new systems and printers and offered training on new technologies.
Construction (2016-2019)
Junior System Administrator
- Assisted the IT Director with network upgrades and desktop support.
- Installed and configured Active Directory environments.
- Created Wi-Fi heatmaps to identify and resolve connectivity issues.
- Developed scripts to automate software installations for new devices.
Education
- Associate of Science (AS) in Computer Science
Skills
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Network Administration (LAN, WAN, DNS, DHCP)
- System Administration (Windows, Linux, Active Directory, Microsoft Exchange)
- Network Infrastructure (Ethernet, Network Firewalls, Cisco Routers)
- Network Monitoring (VoIP, OSPF, VPN, MPLS, BGP, VMWare)
- Cybersecurity C Disaster Recovery
- Technical Support C Help Desk Operations
- Programming (Python)
- Load Balancing
Certifications
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
