Analytical and meticulous IT Professional interested in pursuing a position in the Information Technology and Networking industry that will allow me to utilize my knowledge and skills, while continuing to allow me to grow professionally.
Technical Knowledge
- Platforms: Windows 10/11, Windows Server 2008 2022, macOS, VMWare, Linux, Cisco IOS, Meraki, Office 365, Azure, Intune
- Software: Auvik, MS Office/Visio, SQL, Wireshark, ConnectWise Automate/Manage, ITGlue, Hudu, Quoter, HaloPSA
- Protocols: IP, TCP, UDP, DNS, DHCP, Telnet, SSH, FTP, SSL, LDAP, CDP, SMB, NFS, SNMP, SMTP, POP3, IMAP
- Network Technologies: Ethernet, Coax, Fiber, ISDN, T1/PRI, LAN, WLAN, VLAN, WAN, VPN, NAS, SAN
- Certifications: MCSA, CCNA (exp. 2020), A+, Network+, Security+, Server+, AIPS, Sophos Certified Engineer, DCAT, MOS
Work Experience
MSP (2021-2025)
Solutions Architect
- Work with technical and nontechnical clients to determine needs to achieve business/compliance goals
- Meet with Solutions team to review client requests
- Review and analyze clients’ systems and networks to eligibility for upgrade or need for replacement
- Work with application vendors to determine hardware needs for upgrades
- Create SOW for project engineers to use when completing project
- Utilize software platforms to generate quotes for hardware and/or labor
- Generate Field Nation work orders to request remote onsite support for technical discovery/review
- Procure hardware through multiple distributors to generate pricing and replenish inhouse stock
- Generate project tickets for engineers to complete work
- Review implemented security protocols to complete cybersecurity/ransomware applications for clients
- Work with Accounting to draft and generate invoices for clients and ensure payment
- Participate in weekly quote review meetings
MSP in Maryland (2020-2021)
Technical Services Analyst III
- Perform initial network discovery of potential clients and project scopes.
- Responsible for onboarding and delivery of services to new clients.
- Work with Technical Account Managers to develop solutions for client environments.
- Configure network monitoring of client networks by utilizing Auvik.
- Utilize TruMethods to perform audits of client network and systems based on industry best practices.
- Utilized a combination of tools to inventory hardware and ensure all equipment asset tagged
- Create documentation of client network and systems; maintain and manage using ITGlue
- Perform installation and upgrades of client servers, switches, routers, firewalls, access points, SANs.
- Work with Director of Engineering to test and deploy RMM too for macOS & iOS endpoints.
- Participate in discussions for internal process improvement.
- Take escalations from the helpdesk; work on call rotation for after-hours escalations
MSP in Glen Burnie (2017-2020)
Field Systems Engineer
- Configure, install, and troubleshoot firewalls, routers, switches, servers (physical and virtual), workstations, APs, SAN/NAS, printers, DR appliances, NVR systems, and UPSs remotely and onsite.
- Remotely engage carriers/vendors to remotely resolve technical incidents and problems.
- Lead support for all onsite client technical service requests; escalations and emergency support.
- Recommend hardware and/or software upgrades to client environments.
- Assist Solutions Architect to develop solutions for clients.
- Configure, maintain, and support client cloud environments (Azure/Office 365; some AWS/GSuite).
- Configure and maintain client backup systems (File/Folder, DR Image, DRaaS)
- Work with other teams within the organization to remediate security incidents for clients.
- Utilize CRM to respond to technical support requests via phone and email, as well as onsite.
- Utilize RMM to monitor client networks/systems, deploy patches/scripts/software, and connect remotely.
- Assist Project Coordinator with scheduling of resources and implementing project plan.
- Provide escalation support to helpdesk.
VoIP (2016-2017)
Network Manager
- Configure, implement, and support hosted and on-premises Avaya VoIP and UC solutions.
- Install and troubleshoot wired and wireless data network infrastructure.
- Troubleshoot SIP and T1/PRI issues with carriers (Fusion, Verizon, Comcast, Windstream).
- Configure and maintain Juniper SSG series firewalls.
- Install, configure, and maintain virtualized Windows Server 2008/2012 on VMWare.
- Managed on and off-site internal and client system backups.
- Utilize trouble ticketing system to respond to technical support requests via phone, video, and email/chat, as well as onsite.
- Utilized IP Flow Manager and Visualization Performance and Fault Manager to monitor network traffic and devices.
- Communicate with manufacturer(s), distributors, and other vendors for product-specific support.
Financial Company (2014-2016)
Systems Administrator
- Troubleshot and maintained all local and remote servers, PCs, printers, peripheral devices, and infrastructure across the enterprise including switches, routers, and firewalls in a Windows environment (XP/7/10 &2003/2008).
- Addressed security issues by implementing highavailability firewalls and key code physical access in order to preemptive approach to data security and become a PCI Compliant organization.
- Updated network infrastructure with physical to virtual server migration(s), new switches and WAPs
- Replaced aging, unsupported voice infrastructure with Avaya IP Office
- Drafted security operating procedures and training materials for the human resources department
- Maintained SQL client database
- Tier 1 & 2 support for Debt Management Solutions (DMS) software package
- Provided technical support to end users in organization at headquarters, remote, and home offices
Education
- A.S in Network Technology:
Windows Server, Network Security, Internship at BCPSS as Cisco Networks, Linux Administration, Deployment Technician
