Professional Summary
Seasoned Network Engineer / IT Manager with 25+ years of experience delivering enterprise-class technology solutions across MSP and in-house environments. Proven ability to serve as the face of the MSP for law firms, associations, and professional clients, managing full-stack IT infrastructure – from Azure/365 and cloud security to firewalls, servers, and VoIP. Adept at balancing technical depth with strategic guidance, translating complex IT challenges into reliable, secure, and cost-effective solutions. Recognized for building trust with stakeholders, leading cross-functional projects, and mentoring junior staff.
Core Competencies
- Network Infrastructure: Cisco, SonicWall, Meraki, Sophos, WatchGuard firewalls;
- LAN/WAN; VPN (Azure, SonicWall, Harmony SASE, Cisco AnyConnect).
- Cloud & Virtualization: Microsoft Azure/365, Exchange Online & hybrid, Vmware
- ESXi/Vsphere, Hyper-V, Citrix XenServer.
- Systems & Storage: Windows Server NT-2019, NetApp, Nimble, QNAP, Datto, SAN administration, backup/recovery (Veeam, Commvault, StorageCraft).
- Security: MFA, endpoint protection (SentinelOne, Webroot, Defender, Kaspersky,
- Sophos, McAfee), encryption, policy enforcement, compliance (HIPAA).
- Collaboration & VoIP: Teams, Zoom, Vonage, 3CX, Avaya, Cisco, Freedom Voice, Jive.
- IT Service Management: ConnectWise, ServiceNow, Kaseya, LabTech, TrackIT, IT Glue, documentation and client onboarding/offboarding.
- Leadership: Project engineering, client onboarding, CIO-level advising, cross-functional collaboration, training junior engineers.
Professional Experience
MSP (2020-Present)
Network Engineer
- Serve as primary client liaison for law firms and associations, managing end-to-end IT infrastructure and ensuring secure, reliable operations.
- Perform proactive maintenance across cloud and hybrid environments, including Azure
- AD, Office 365, MFA, Exchange, and server infrastructure.
- Administer and secure firewalls (SonicWall, Meraki, Cisco) with HA configuration, firmware management, and failover testing.
- Manage VoIP systems (Vonage, Teams, Zoom) and network performance (switches, APs, bandwidth analysis).
- Provide CIO-level advising, project management, and cross-functional escalation while mentoring junior staff.
- Create and maintain comprehensive client documentation for seamless knowledge transfer and long-term support.
Another MSP (2019-2020)
Level III Technician
- Final escalation point for complex server, desktop, and network issues.
- Led Windows 7 → 10 migration and server modernization projects.
- Delivered proactive maintenance, documentation, and engineering support for diverse
Smaller MSP (2017-2019)
Systems Engineer II
- Provided level 2 engineering escalations, proactive MSP support, and client technical
- Documented client environments and coordinated on-call support.
Government (2017-2017)
Network Administrator (Contract)
- Designed and deployed 58 Windows/Linux servers in VMware vSphere test/staging
- Administered SAN (NetApp) storage, backups, and provided tier-3 support for 160 virtual / 35 physical servers.
MSP (2016-2017)
Network Engineer
- Provided full-spectrum MSP support, escalation handling, and network infrastructure
Another MSP (2016-2016)
Network Technician
- Managed daily network operations, escalated support, and system administration (security, remote access, backups).
Municipality (2015-2016)
Network Operations Specialist II
- Administered firewalls, URL filtering, remote access, Exchange, VMware, and digital evidence servers for Police Department.
Government (2005-2015)
IT Manager
- Directed IT for 17 locations, 500 users, 15 servers, and 400 workstations.
- Implemented IT Disaster Recovery and HIPAA compliance, managed mergers/acquisitions, and led move to Google Apps and Electronic Health Records.
Certifications
- CompTIA A+
- CNA – Certified Novell Administrator
- Microsoft Certified Professional (MCP)
