IT Systems Engineer and Technical Project Manager with 6+ years of experience delivering infrastructure, cloud, networking, and unified communications projects within Managed Service Provider (MSP) environments. Proven success leading Microsoft 365 migrations, Azure deployments, VoIP implementations, firewall upgrades, and server migrations across 40+ client environments. Strong background in stakeholder communication, scope definition, vendor coordination, risk mitigation, and remote project execution. Combines deep technical expertise with structured project leadership to deliver projects on time, within scope, and with minimal operational disruption.
CORE COMPETENCIES
- Project Delivery & Implementation
- Cloud Migration & Microsoft 365 Deployments
- Infrastructure Upgrades & Rollouts
- Stakeholder & Vendor Coordination
- Azure & Active Directory Administration
- VoIP & Communications Systems Deployment
- Process Improvement & Documentation
- Remote Systems Administration
- PowerShell Automation
- MSP & Multi-Client Environment Support
EXPERIENCE
MSP (2021-Present)
SYSTEMS ENGINEER & IT CONSULTING
- Lead and support IT infrastructure and cloud implementation projects for 40+ business clients, ensuring successful deployment, migration, and ongoing system reliability.
- Coordinate and deliver Microsoft 365, Azure, and Active Directory deployments, including user provisioning, policy configuration, and cloud integration.
- Plan and execute infrastructure upgrades, including firewall replacements, network redesigns, workstation deployments, and server migrations. Lead VoIP system implementations and migrations, coordinating with vendors and clients to deploy hardware, configure systems, and ensure seamless cutovers.
- Serve as primary technical liaison between clients, vendors, and internal teams during project planning, execution, and post-deployment support.
- Develop and maintain project documentation, implementation plans, and troubleshooting guides to support ongoing operations and future scalability.
- Utilize remote monitoring and automation tools to deploy updates, monitor system health, and proactively resolve issues.
- Consult with clients to assess infrastructure, recommend improvements, and design scalable cloud-based solutions.
- Support Azure and Microsoft 365 environments including Teams, SharePoint, OneDrive, and Exchange.
- Deliver projects in healthcare environments supporting Athenahealth, ECW, and other clinical systems with strict uptime requirements.
VoIP (2019-2021)
TIER 2 SUPPORT SPECIALIST &TEAM MENTOR
- Supported deployment and operation of cloud-based VoIP systems for business clients, contributing to implementation projects and system migrations.
- Assisted in provisioning and deployment of VoIP systems for new and migrating clients.
- Coordinated with engineering teams to resolve technical deployment issues and ensure successful system implementation.
- Served as escalation point and team mentor, helping guide technical resolution and improving team performance.
- Created documentation, training materials, and implementation guides.
EDUCATION
IT SYSTEMS ADMINISTRATOR IN NETWORKING & CYBERSECURITY (ITSA)
MyComputerCareer.edu
Completed a rigorous accelerated nine-month IT program emphasizing enterprise networking, cybersecurity fundamentals, Windows Server administration, cloud technologies, and infrastructure support. Training included hands-on lab simulations, real-world troubleshooting scenarios, and certification-focused coursework. Successfully obtained all scheduled CompTIA, Microsoft, and LPI certifications.
CERTIFICATIONS
- CompTIA A+, Network+, Security+, Server+
- CompTIA Secure Infrastructure Specialist
- MTA, Networking, Security, Windows Server, and Mobility and
- Device Fundamentals
- Linux Essentials (LPI)
SKILLS
- Endpoint Support:
- Windows 10/11 desktop &
- laptop PCs, imaging, patching, Printers. Credit Card, Check, ID and Document scanners, Signature pads, Webcam, Microphones
- End User Support:
- Communication via Phone, Email, SMS, Ticketing Systems. End User Training, Guide Writing, and Documentation.
- End User Training and Apps & software:
- Microsoft: Office 365, Teams, OneDrive, SharePoint, Google Work Suite, Adobe, Bluebeam, Power PDF, WordPerfect, Wonder Share Dropbox, Box, Tabs3,
- Excalibur, 3Plink, QuickBooks, Omnissa Horizon, Centrix Workspace, Dragon Dictation (DMP&DMO), Screwdrivers,TSScan, TSPrint, TimeClock, ShopClock, Print Logic
- RMM & Automation: Kaseya, ConnectWise, Drive Strike, ScalePad, Smart Deploy, PowerShell scripting, Halo PSA, Any Desk, LonelyScreen, Team Viewer.
- Server & Cloud Services: Windows Server 08-2022,Azure; Compute, AD, Networking, Azure storage, Domain Services, AD Users/ Groups, DNS, GPO, and Printer server. Hyper-V,
- VMware. Healthcare Applications: AthenaOne, Tebra, ECW, Centricity Practice Solutions,PrognoCIS EHR, EyeFinityHER, AdvancedMD.
- Networking: Fortinet, SonicWall, Ubiquiti,Meraki, Firewalls, Switches, Wi-Fi, Access Points, VPN, L2TP, SSL VPN, SonicWALL,
- Net Extender and Global VPN, Cisco AnyConnect, FortiClient TCP/IP, DNS, DHCP, STP Camera, Access Control, Keypads, NFC ID
- Card and Scanners
- VoIP & Telephony: VoIP, POTS, Fax Landline eFax, Etherfax, FaxCore, Mainpine IQ, NEC, ESI, Polycom, Yealink, Grandstream, ATAs,RingCentral, Ntegrated, Spectrum VoIP, 8×8, Weave, Verizon.
- Security: SilverFort, Microsoft, and Google MFA, Huntresses, Windows Defender, Bit Defender, Driver Strike, Office 365 Conditional Access, Phish Bowl.
- Backup & Restore: MSP360, BackBlaze, SynologyABB, OneDrive.
