Consultative Projects Engineer & Helpdesk Backstop

Summary:

• Detail-oriented and results-driven Systems Engineer and Systems Administrator with over 15 years of experience delivering reliable IT infrastructure and end-user support in enterprise and MSP environments. Demonstrated expertise in server administration, virtualization, Office 365, network security, and end-to-end systems management. Adept at managing projects, leading IT support teams, and ensuring secure and efficient systems operations across multiple locations.

Employment History

MSP (2020-Present)
Systems Engineer/Systems Administrator

• Proactively managed IT department/Support 5 sites and asset management
• Managing, train and mentoring junior techs
• Installing network Switches, configuring and upgrading
• Working with VLAN Managing firewall and routers
• Deploying Wireless AP and configuring zone control and managing
• Supporting, migration and Managing Office 365, Active Directory, Entra/Azure AD
• Installing and supporting Microsoft Operating Systems
• Supporting and diagnosing computer systems, software and networking issues
• Imaging and deploying PCs and Kiosk
• Using enterprise Antivirus Software
• Manage projects related systems upgrades and deployment
• IT Site Survey and Relocate IT closet
• Recommending IT infrastructure upgrade for clients

Media Company (2019-2020)
Systems Engineer- Infrastructure

• Managing more than 100 VMware VMs, 16Hosts, Cluster, 3 vCenter
• Upgrading ESXi5.1, 5.5 to ESXi6.7
• Experienced with data storage with EMC-data domain, Synology NAS, Dell MD3200, QNAP
• Monitor virtualization infrastructure with Veeam ONE Monitor
• Monitoring Corporate multiple Datacenter
• Monitoring Veeam backup, replications and weekly test restore servers
• Manage Microsoft Infrastructure Solution and related peripheral applications, including Active Directory, Office 365, Hyper-V server
• Deployed RODC, Created GPO for workstation NTP sync, Banner, Screen lock, ATP scan for workstation and servers.
• Deployed Cerberus SFTP server with security and in place upgrade OS
• Deployed Terminal Licensing server,Upgraded internal and external SMTP server hMailServer
• Worked with Splunk and third party cyber security
• Monitor user activity with Quest Change Auditor
• Coordinate with IT audit and SOC 2 report
• Supporting corporate application SaaS
• Managing Avaya phone system and hardware monitor

MSP (2015-2019)
Systems Administrator/ Sr. Client Services Field Engineer

• Migrating to Office 365 from Exchange 2010 using Hybrid server
• Installing, configuring Cisco router, switches, and access points
• Supporting C-Level Execs and after hours as needed.
• Handled yearly E&Y IT audit, Microsoft VLSC licensing audit
• Coordinate with project team member upgrading physical infrastructure
• Conduct yearly DR testing – VM failure testing (Axcient, Datto)
• Helped with cloud-based application – MRI, AVID Exchange, Realogic, Filestar, Therapy Source
• Support VDI users.
• Administer MobileIron MDM
• Cloud based hosted Exchange (BAE), VoIP phone services, Virtual PBX (Intermedia, 8×8)
• Various application support and MFA
• Managing enterprise level Crestron VTR, recording and site to site A/V conferencing.

Another MSP (2011-2015)
IT Consultant/Field Engineer

• Onsite client support from small to mid-range business.
• Troubleshoot with Windows/Mac laptop and desktops
• Windows server 2003/2008/2010/2012 SBS, XP/Vista/7/8 -Installation, configuration and troubleshoot.
• Installing and upgrading Microsoft exchange server2010
• Installing Hyper-V server, configuration, P2V, V2P, and support.
• Installing domain controller, upgrading, and managing Active Directory
• Install network devices – SonicWALL/ASA, Dell/Cisco Managed switch, Cisco/Sonic Point access point
• Backup and restore using Symantec Backup Exec, Shadow Protect and online backup
• Manage enterprise level antivirus Trend Micro, Symantec Endpoint Security.
• Installing DNS server and working with hosting company, ISP changing
• Managed Creston, AMX control, Polycom, Tandberg systems
• Managing phone systems-Televantage, Avaya, NEC, Cisco phone systems
• Deployed PCs using Symantec imaging.
• QuickBooks/Quicken Installation and Troubleshoot.
• Office 365 migration and administration, Google Apps administration
• Graphics (2006-2011)
• IT Manager/Systems Administrator
• Oversee company’s IT infrastructure. Served as main point of contact on all IT-related matters for the company.
• Support IT environment of 150 (20% Windows, 80% Mac) users
• Administer Mac Server & Windows servers 2003 & 2008 (active directory)
• Trouble shoot user application and performance issues on system & network
• Responsible for day-to-day system administration on user ID management, email accounts, file system creation/change and maintaining version release software.
• Mac Kerio Mail Server administration, migration upgrades OS and software.
• Managed Rumpus FTP Mac server.
• File Maker Pro Mac server administration.
• Used and configured Cross platform software: Bootcamp, Fusion, Parallels.
• Backup and restore network data with Retrospect Backup Client, Time Machine, and MozyPro.
• Support wired and wireless network with Airport Base station, Cisco access points.
• Administer Avaya VOIP phone system with remote IP phone using SonicWALL VPN.

Financial Services (2005-2006)
IT Support (Consultant)

• The Investor Relations Group is a full-service corporate communications firm that provides investor relations and public relations services.
• Setup and maintain user system accounts, provide end user support on various desktop applications.
• Setup, configure, troubleshoot, and maintain all desktops Mac OS X (50), Win XP (5), servers, printers.
• Perform LAN/WAN installations, system backups and recovery, maintain and support telephones.

Skills:

• Hardware: Dell/HP ProLiant/CiscoUCS Server/X-Server, Windows/Mac laptops & desktops,
• network printers, Mobile Devices, A/V equipment, WAP (Engenius, Aruba, Cisco
• Aironet, Miraki. Baffalo NAS for backup
• OS: Windows server 2008/2012/2016/2019, 2022, Terminal server, Windows 10/11, Mac OS
• X, X-Server, Basics of Ubuntu/CentOS/RedHat Linux.
• Applications: Microsoft Office 365 and administration, G-Suite, Slack, Kerio Mail Server (Mac)
• administration, Exchange 2007/2010/Hybrid, Symantec Backup Exec, Shadow Protect, TimeCapsule. MozyPro/CrashPlan/Carbonite, Axcient, Datto, VEEAM, Retrospect Tape
• Backup, MobileIron, Global Scape, OfficeSpace, vSpher, vCenter, ESX1
• Networking: TCP/IP, DHCP, DNS, ARP, FTP, Telnet, Firewall- Cisco, Meraki, SonicWall TZ and
• NSA series, cabling, SMTP, VPN, VLAN, LAN/WAN
• AV/XDR: SWCC, McAfee, NOD32, TrendMicro, Microsoft Defender ATP, Postini MessageLabs,
• Proofpoint, Barracuda.
• MSP software: Nable, Autotask, ConnectWise, Screen Connect/Control, Tiger Paw, IT Glue, Thycotic.
• Conferencing: GoToMeeting/Webinar, Skype, Teams, Zoom, Blue Jeans, Cisco WebEx, Polycom, Crestron.
• SEIM: Splunk, Quest Change Auditor, Lionguard.
• Clients: Supported Financial, Real Estate, CPA, Construction, Hospitals, Nursing home, Corporate, Media

Education

• Bachelor of Science Degree in Computer Science
• Training: CCNA, SQL2005, N-able, VMWare
• Certification: MTA- Microsoft technology associate