Results-driven Technical Account Manager with extensive experience in Microsoft Cloud and Security implementation projects. Strong background in cybersecurity, risk assessment, identity and access management, and network security. Acts as a strategic partner to clients, ensuring secure and efficient technology adoption for small and medium-sized businesses. CISSP-certified professional with a passion for securing IT environments and implementing best security practices.
TECHNICAL SKILLS
- Cybersecurity & Risk Management: Security policies, risk assessment, compliance (ISO 27001, NIST, CIS Controls)
- Identity & Access Management: Azure AD, RBAC, MFA, Conditional Access, AD Identity Protection
- Cloud Security: Microsoft Defender, Azure Security Center, securing virtual networks
- Network Security: Firewalls, endpoint security, intrusion detection/prevention systems (IDS/IPS)
- Incident Response & Threat Mitigation: Security operations, vulnerability management, forensic analysis
- Endpoint & Mobile Device Security: MDM, Intune, mobile threat protection
- Infrastructure Management: Virtual machines, storage security, subnetting, IP addressing
PROFESSIONAL EXPERIENCE
Managed Service Provider (Same as below, promotion) | Technical Account Manager | January 2022 – Present
- Serve as a cybersecurity advisor to SMBs, providing security-focused technology recommendations and risk assessments.
- Lead cybersecurity implementation projects, including identity protection, multi-factor authentication (MFA), and zero-trust architecture.
- Conduct security audits and vulnerability assessments to identify potential threats and recommend mitigation strategies.
- Act as a single point of contact for security and compliance concerns, ensuring alignment with industry best practices.
- Oversee and manage cybersecurity roadmaps, guiding clients on data protection and secure cloud adoption.
Managed Service Provider | Network Administrator (Tier 2) | July 2017 – December 2021
- Provided advanced troubleshooting for network security incidents and implemented security hardening measures.
- Monitored and responded to security alerts, escalating critical threats and remediating vulnerabilities.
- Configured firewall rules, intrusion detection systems, and endpoint security solutions to protect client environments.
- Assisted in security awareness training, educating clients on phishing prevention and secure authentication practices.
- Ensured compliance with industry security frameworks and company policies in network infrastructure projects.
Mechanical & HVAC Services Companies | Service Supervisor | September 2010 – July 2015
- Managed security protocols for maintenance activities during the startup of the Parkland Hospital central utility plant.
- Supervised security and compliance measures across 20 Parkland community clinics, ensuring data protection.
- Implemented security-focused maintenance plans for HVAC and electrical systems, minimizing operational risks.
Military | Missile Maintainer/Enlisted Accessions Recruiter | October 2006 – August 2010
- Conducted security assessments and maintenance operations on classified missile support systems.
- Managed secure data handling procedures in compliance with military cybersecurity policies.
- Trained personnel on cybersecurity protocols and incident response best practices.
CERTIFICATIONS
- Certified Information Systems Security Professional (CISSP)
- Microsoft Identity and Access Administrator
- Microsoft Azure Administrator Associate
- CompTIA Security+ ce
- CompTIA Network+ ce
- CompTIA A+ ce
- Private Technical Institute – Information Technology System Administrator Program (May 2017)
EDUCATION
Bachelor’s Degree in Technical Management – Logistics
Graduated Magna Cum Laude, GPA: 3.77
Associate in Applied Science, Mechanical & Electrical Technology
Associate in Applied Science, Electrical Systems Technology
ADDITIONAL INFORMATION
- Member, (ISC)²
- Ongoing professional development in cybersecurity, cloud security, and threat intelligence
