Senior Project Engineer (Cloud & Infrastructure)

Professional Summary

• IT Infrastructure
• Server, Desktop, Storage
• Azure/AWS Cloud
• Engineering
• Virtualization/VDI
• VMware/Hyper-V
• Windows Engineering and
• Operations Management
• KTLO

Areas of Expertise

• Project Planning & Implementation
• Microsoft Operations Framework
• Customer Relationship & Resource Management
• Financial Compliance
• Disaster Recovery Planning
• Strategic & Tactical Planning
• Vendor Management
• Agile Project Management
• Business Transformation Solutions
• Security Vulnerability and Patch management
• Automation and Scripting

Experience:

MSP in Chicago (2019-Present)
Senior Engineer (Cloud and Infrastructure)

• Expert and Project based planning, installation, execution of upgrades with a security- first focus for virtual environments, VMware ESX and VCenter and Hyper-V.
• Expert level troubleshooting skills for Microsoft Server 2012r2 Server 2016, Server 2019 and 2022
• Expert planning skills for troubleshooting migration and optimization of Microsoft
• Active Directory, DNS, Active Directory Federated services, DHCP, Group Policy, Load
• Balancers, MS-Exchange, MS-Dynamics, SharePoint Online, OneDrive, Office-365 and Microsoft Azure, Azure-VPN, Azure files and Azure Storage, AWS, IIS, SQL, Teams, ITIL, Skype for Business, DFS-R, FTP-S, and Direct Access with a focus on the automation of tasks with PowerShell and Power CLI
• Expert hardware troubleshooting skills and maintenance for HP, Dell servers, and storage
• Planned and migrated PKI server certificate infrastructures for multiple clients
• Always willing to learn new technologies or take on new projects
• Expert skills in Azure configuration, break-fix installations and upgrades
• Expert understanding of networking segmentation with VLAN, subnets, routing and switching
• License negotiation management experience with various vendors.
• Created Visio diagrams and IT Glue support documentation for project changes
• Planned migration and executed new server builds for SCCM, SCSM, SCOM, WSUS
• Provided support and troubleshooting for Networking, and Wireless, VPN, Firewall updates
• Migrated and installed MDM solutions, Air Watch, Intune with zero-touch deployment and Firewalls.
• Planned and performed SharePoint online and AD domain migrations and consolidations
• Performed new installations, migrations and upgrades with Dell-EMC, HP, Nutanix, NetApp and Synology NAS devices with both iSCSI and fiber channel.
• Project planning and implementation of on-site infrastructure to Azure, Azure Site
• Recovery AD-Connect, SSO, ADFS, Azure Backup, Okta, Citrix Netscaler and Duo, Veeam Backup and Replication, Veritas Backup Exec, Commtouch, Datto and other backup products
• Followed or created standardized procedures SOP for projects and migration
• Led multiple IT engineering teams at client sites for Ransomware, and email attack cleanup, restoration and prevention planning after
• Created back office and production change request orders involving completing work, rollback plans, documentation and execution of the plan
• Performed large scale Disaster Recovery planning and testing
• Provide scheduled automated patching and updates for companies using WSUS, Automox and Batch Patch
• Created as needed virtual templates to speed up VMware and Azure deployment in multiple environments
• On-call support as needed

Investment Company (2006-2019)
Windows Systems Engineer

• Thrived in a fast-paced Enterprise financial environment with changing priority levels and multiple projects with different timelines
• Planned and managed a team of five to deploy and migrate 180 servers replacing CBOE’s
• Live Vol server production and development farms saving $750,000 in server equipment costs
• Led group supporting production and development Live Vol server farms
• Architecture design, deployment, and management of 1000 seat Exchange deployment
• versions 2003 through 2016 ,
• Architecture design, deployment, and management of 1000 seat Microsoft’s SCCM, SCOM through multiple versions
• Expert level IT infrastructure maintenance and improvement of IT equipment, services and systems KTLO
• Created back office and production change request orders involving working, documentation and execution
• Executed quarterly and yearly large scale Disaster Recovery planning and testing
• Member of CBOE Vulnerability Management mitigation team
• Led team with SCOM solutions for monitoring both domain and workgroup servers to service level including AD, DHCP, DFS-R, DNS, SQL, MS-Exchange, Web
• Applications and SharePoint
• Experienced with Office 365 administration consoles for Skype for Business, Security and Compliance, Teams and OneDrive/SharePoint online
• Primary in-charge of support and remediation for Skype for Business issues including audio/video meetings federation, telephony, one-to-one messaging, persistent chat, unified messaging supported with Audio Codes
• Supported Cisco telephony, Telepresence and Polycom telephone systems and software
• Led SharePoint site initial setup, administration, remediation, and support for custom workflows. Assisted with SharePoint Online migration
• Insured compliance with security, policy updates and DLP maintenance procedures providing GPO and script based remediation for Security Center reports and penetration testing
• Primary support for Windows server patching with Shavlik/Ivanti patch for servers
• Project planning and implementation with MS-Project and similar products
• Supported monitored and maintained production Web site with co-ordination of web development group
• Migration of on premise SharePoint environments to Office 365 SharePoint online
• Integration of customer and accounting data to cloud providers using Salesforce and Workday
• Performed change order documentation plus problem-solving ticketing with Agile methods and BMC products
• Provided documentation and support to management for SRO including audits and security documentation with baseline scans
• Mentored group of five to build 800 Windows Linux and servers running in both virtual and physical environments in multiple geographical locations
• Experienced with building and supporting virtual environments for both Hyper-V and VMware
• Resolved numerous VMware ESX host, backup & endpoint issues from VMware VSphere 6/6.5
• Designed, deployed and managed GPOs resolving server and user issues, providing features and security updates
• Developed and configured SCOM-SMS based solution to alert out-of-band for MS-
• Exchange email issues and executive dashboards for Operations management and 24×7 monitoring
• Provided root cause analysis support for crash dumps, slow machine performance and advanced hardware diagnostics when required
• High level DNS and DHCP troubleshooting skills
• Provided Kerberos & LDAP integration support to other groups with Linux and UNIX systems
• Support repetitive tasks with PowerShell with scripting and automation tools
• Supported multiple versions of accounting software including Microsoft Dynamics
• Designed and maintained multiple multi-tiered Enterprise and Public PKI certificate environments for both production trading and back office environments using LAN and
• 802.1x
• Configured, deployed monitored and supporting 600 Windows servers
• Configured, deployed and supported over 10 forests and domains supporting trading production and back office environments
• Support more than 1000 desktop users with VMware, Horizon and VDI in financial trading and back office environments at multiple sites with different generations of Microsoft Windows Server up to Server 2016, with Linux, UNIX and Novell
• Configured multiple terminal server farms for both public and private users
• Experienced with planning and execution of firmware updates and multiple server and storage vendor platforms from HP, EMC, HDS, Dell QLogic, and Brocade with fiber channel switches.
• Provided support when needed for patching and zero-day exploits with WSUS patch management
• Performed backup and troubleshooting for McAfee and Cylance, Veritas NetBackup, Backup Exec, Commtouch/ Cyren
• Supported and provide mentoring to others for Microsoft desktop and server products to Windows 10 and Server 2019
• Configured and delegated role-based access for users that do not have full administrative roles
• Maintained licensing inventory and calendars for SSL certificate renewals
• Managed vendors and collaborated with other team to provide customized solutions for back office and vendor firms
• Created virtualized domains and test environments to mirror production environments
• Supported servers and multiple DR environments including failover with Active
• Directory, NLB, Network teaming, VMware, PeopleSoft, SaaS, DNS, SQL, MYSQL, Oracle, Java, Script Logic
• Worked issues with storage and boot from SAN from multiple SAN, iSCSI and NAS vendors
• Detailed knowledge with protocols and services
• TCP/IP UDP
• NTP
• SMTP
• SNMP
• PKI
• SIP
• TEAMING/ MLAG
• LDAP
• ICMP
• POP
• RDS
• ARP
• TFTP
• SSH
• BGP
• FTP/FTPS
• DFS/DFS-R
• HTTP/HTTPS
• IIS
• IMAP4
• TELNET

Financial Company (2001-2006)
Lead Help Desk Analyst

• Provided back office support to 700+ end-users for Windows Server and Windows Office products
• Supported current and legacy applications and print server and dozens of other back office processes

Software Company (1999-2001)
Lead Support Technician

• Provided remote troubleshooting performance monitoring and onsite support for the Futures energy industry for Saudi Aramco, BP, Chevron, Nicor Gas, Wolverine
• Trading and other companies
• Provided support and installations both remotely and local development team.
• Able to respond and mitigate security issues

Certifications:

Azure Solutions Architect Expert, Azure Security, O365 Security, MCSA, MCSE, CCNP, VMware VCP-DCV

Education:

Bachelor of Science – Business Administration