Experienced IT support engineer deeply enthusiastic about learning and growing in the field of IT. Consistently receives high customer satisfaction while operating in a fast-paced, dynamic environment. In a short 3 years transitioned from hardware deskside repairs to Tier II System Administration.
SKILLS
- Microsoft 365, VMWare vSphere, AWS, Azure, Powershell, Scripting & Automation
- Attention to detail, ability to multitask, analytical and problem-solving skills, articulate with excellent communication and customer service skills
- Ability to install, configure, and maintain various software applications, ensuring compatibility and compliance with company policies.
- Configured and maintained wired/wireless networks within financial and healthcare institutions, addressing connectivity and performance issues.
- Management of user accounts, permissions, and access controls in AD and other LDAP services.
- Installation, configuration, and maintenance of servers (Windows/Linux), workstations, and other systems within the IT infrastructure.
- Strong understanding of core networking concepts.
EXPERIENCE
MSP (2022-Present)
SYSTEMS ADMINISTRATOR
- Provided T1/T2 support to clients operating in a Windows & Microsoft environment, including Windows Desktop and Server OS, Microsoft Exchange, Microsoft 365, Cloud Services, Microsoft Azure, Enterprise Mobility + Security and Identity Management, Virtualization, and Storage.
- Managed users, groups, permissions, and modified group policies when necessary in AD, Azure Entra ID, and Intune.
- Monitored system performance and ensured uptime and reliability.
- Assisted with the reworking of AWS automations utilizing Lambda and reviewing CloudWatch alarms that significantly reduced the monthly bill.
- Participated in hardware and software installations, updates, maintenance, and troubleshooting.
- Support the setup of network and security configurations, including firewalls and VPNs.
- Provided support for Android and iOS systems.
- Monitor system performance, identify issues, and assist with the troubleshooting of hardware and software issues.
- Performed regular system maintenance tasks such as patch management, updates, and backups.
- Assisted with performing regular backups and ensuring data is secured at rest and can be recovered during emergencies.
- Participated in maintaining a good security posture for clients, including firewalls updates, AV scanning & remediation, and hardening access controls.
- Supported and maintained Zoom Rooms and related AV equipment, ensuring seamless video conference experiences.
- Supported both Windows, Mac, and mobile environments.
- Supported and maintained peripherals like printers, mesh WAPs, EKGs and other network- connected medical equipment.
- Was awarded Employee of the Year in 2023
Dell Technologies (2021-2022)
SYSTEMS ADMINISTRATOR
- Managed diagnostics and repairs of all Dell products.
- Deployed and maintained server and workstation operating systems.
- Conducted regular on-site visits to large companies utilizing Dell, such as Lockheed Martin, Comcast, and Cobb County School System District.
- Provided on-call support and resolved technical issues. If repairs failed in short periods of time, dispatched for rapid response and uptime.
- Sent out of State for Refresh project for Big client with over 500 machines.
CERTIFICATIONS
- A+- CompTIA
