SUMMARY
Certified IT professional with 5 years of customer service, inside sales and training experience specializing in information security. Highly motivated and highly productive in team environments as well as working independently. Efficient in handling &/or leading multiple project priorities. Able to communicate technical information in an easily understandable way. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration.
TECHNICAL SKILLS & ABILITIES
- Troubleshooting network connectivity issues.
- Installing, maintaining, and troubleshooting LAN networks.
- Installing operating system service packs, updates, and other security patches.
- Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.
- Maintaining and troubleshooting Windows XP, Vista, and Windows 7/8/10.
- Install, uninstall and manage hardware components of a computer as well as peripherals.
- Experienced in Microsoft Office Word, Excel, Power point, Outlook & Microsoft Windows 7.
- Troubleshoot connectivity issues between the computer and devices.
- Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.
- Used Windows utilities to manage hard drives.
- Printer support and maintenance.
- Familiar with setting up and troubleshooting WAN and LAN networks including IP addressing.
- Implement a basic wireless network and various topologies.
EDUCATION
- MyComputerCareer.com: Information Technology Security Specialist
- MyComputerCareer.com: Information Technology Systems Administration
CERTIFICATIONS
- CompTIA A+, Comptia Server+, Comptia Security + Microsoft Technology Associate-Networking, Mobility Fundamentals, OS Fundamentals, MTA Security Fundamentals, Sophos Certified Engineer
- Associates of Arts in General Studies
- In Progress: CCNA, Certified Ethical Hacker
EMPLOYMENT HISTORY
MSP (2020-Present)
IT Field Technician L2/ System Administrator
- Primary technician responsible for maintaining client networks, equipment, and software
- On-site trouble shooting of elevated issues
- Responsible for setting up, configuring, and replacing all network related equipment
- Responsible for ensuring all security measures are in place to help prevent issues
- Responsible for set up, migration to, and maintenance of client Office 365
- Ensured all host servers were functioning properly
- Liaise with vendors and other IT personnel for problem resolution
- Assist and resolve end-user issues
- Direct experience with anti-virus software, intrusion detection, firewalls and content filtering
- Knowledge of risk assessment tools, technologies and methods
- Maintain security, backup, and redundancy strategies
Electric Company (2019-2019)
IT Specialist
- Direct experience with anti-virus software, intrusion detection, firewalls and content filtering
- Knowledge of risk assessment tools, technologies and methods
- Experience designing secure networks, systems and application architectures
- Knowledge of disaster recovery, computer forensic tools, technologies and methods
- Experience planning, researching and developing security policies, standards and procedures
- Professional experience in a system administration role supporting multiple platforms and applications
- Ability to communicate network security issues to peers and management
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain and implement security, backup, and redundancy strategies
- Participate in the design of information and operational support systems
- Liaise with vendors for problem resolution
- Assist and resolve end-user issues
- Work with and implement Office 365, Office 2013, Windows 10
- Manage and control all IT aspects within the company
- Trained all employees on how to use new systems such as Microsoft products, anti-virus software, RMM software, Mail gateway, VPN software and others
MSP (2018-2019
Systems Engineer/ Security Engineer
- Direct experience with anti-virus software, intrusion detection, firewalls and content filtering
- Knowledge of risk assessment tools, technologies and methods
- Experience designing secure networks, systems and application architectures
- Knowledge of disaster recovery, computer forensic tools, technologies and methods
- Experience planning, researching and developing security policies, standards and procedures
- Professional experience in a system administration role supporting multiple platforms and applications
- Ability to communicate network security issues to peers and management
- Ability to obtain a Security Clearance
Same MSP above (2018-2019)
System Engineer
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy strategies
- Participate in the design of information and operational support systems
- Liaise with vendors and other IT personnel for problem resolution
- Assist and resolve end-user issues
- Work with and implement Office 365, Office 2013, Windows 7,8.1, and 10
- Designed, implemented and managed in-house and client end-user training program
- Designed, implemented and managed in-house technician certification program
- Created all training related materials suck as slide show presentations, printed handouts, and electronic documentation.
- Gave bi-weekly in-house lectures on new technologies and systems being implemented, along with refresher course over current technologies in use by the company
- Gave monthly lectures over I.T. related topics to both in-house personnel and client end-users
Storage Facility (2017-2017)
Inside Sales Representative
- Identifying new business relationships while maintaining current ones.
- Evaluating current and future needs of the customer.
- Closing business deals in a timely manner.
- Organizing the pickup and delivery of the product.
- Technical skills: Extensive Salesforce, Descartes, and other CRM software
- First level support for office personnel for computer problems before submitting a help desk ticket.
IT Recruiting (2016-2016)
Team Lead/IT/Recruiter/Business Development Manager
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Responsible for training and mentoring current and new team members in Sandler Selling System
- Discover training needs and provide coaching
- Worked with clients to find viable and qualified candidates in the Information Technology industry
- Technical Skills: Extensive CRM software use and troubleshooting
Plumbing Company (2015-2016)
Project Control
- Procured materials needed for commercial plumbing projects.
- Ordered materials based off of project schematics and specification parameters.
Storage Company (2013-2015)
Inside Sales Representative
- Identifying new business relationships while maintaining current ones.
- Evaluating current and future needs of the customer.
- Closing business deals in a timely manner.
- Organizing the pickup and delivery of the product.
- Technical skills: Extensive Salesforce, Descartes, and other CRM software
Plumbing Company (2012-2013)
Inside sales
- Processing customer material orders and scheduling the delivery within project timeline.
- Making product recommendations to customers for what will best suit their needs.
- Ensuring the successful shipments to the customer from our warehouse.
- Maintaining strong business relationship with customers and providing excellent customer service.
- Technical Skills: Logistics of material shipments, working with MS office and complex company sales software, troubleshooting and problem solving.
MILITARY SERVICE
- Service Country: United States Branch: United Stated Navy
- Rank: Third Class Petty Officer / E-4
- Aviation Launch and Recovery- Ensured the safe launch and recovery of military aircraft and maintained the all equipment systems.
- Trained subordinates in Basic Military Instruction and in aircraft catapult systems in order to obtain the necessary qualification to do their jobs.
- Commendations:
- Early Promotion Evaluation, Good Conduct Award, Pistol Marksman, Honorable Discharge.
