Dual-Threat MSP vCIO & Project Engineer

IT Systems Administrator & Team Lead

Obtain a position with a strong company that has a great culture and clear vision so that I may continue to grow as an IT Professional. Enhancing my technical skills and personal growth in my professional career. Also, affecting customer’s lives daily enabling them to be successful in their day-to-day workflow. I am authorized to work in the US for any employer.

Work Experience:

MSP (2023-Present)
VCTO (virtual Chief Technology Officer)

•  Escalations from lower-tier engineers following our internal SOPs via ticket queue (ConnectWise Manage)
•  Tools utilized daily: ConnectWise Manage, ConnectWise Screen Connect, ConnectWise Automate, Monday.com (onboarding, off-boarding, and project management), SentinelOne, ImmyBot, SnipeIT (procurement/ asset management), AlertOps, ITGlue, etc.
•  Quarterly renewals (SSL Certifications, Product/Hardware Support, Licensing, etc.)
•  Quarterly upgrades scheduled with client (Windows Updates, Firmware Updates, Tools Updates, Hardware Updates, etc.)
•  On-call rotation (using AlertOps) to assist clients during the weekends and after hours throughout the week
•  Quarterly on-site client environment assessments (make sure all network devices, printers, servers, hardware, etc. are all up to date and documented in ITGlue internal documentation) along with pictures/photos uploaded for the client so all documentation is current and updated
•  Onboarding of all new clients (on-site assessment of every location and their network
• environment/infrastructure) creating client in ConnectWise Manage and ITGlue documentation of the client being on-boarded, creating Monday board to track all deadlines and expectations set with client POC during
•  Off-boarding of all clients that have not renewed the agreement (creation of a RunBook and creating a KB documentation RunBook for the client being off-boarded) along with tracking off-board deadlines in Monday board to migrate and remove all DKB Tools from the client environment with warm handoff to the off- boarding client’s POC or new MSP
•  Configuring, deployment, and on-site installation of SonicWall, Meraki, and Fortinet firewalls
•  Configuring, deployment, and installation of VPN clients along with VPN tunnels via SonicWall, Meraki, and Fortinet
•  Configuring, deployment, and on-site installation of Access Points (Wireless Networks)
•  Configuring VM-Host server with Hyper-V and installing and configuring DC and File Servers
•  Configuring Veeam BDR, NAS (Network Attached Storage) & Wasabi Amazon Cloud (Object/Cloud Storage) for daily backups of the client’s environment
•  Proper KB (Knowledge Base) documentation to assist internal SOPs and processes
•  Onsite installation of hardware for projects (firewalls, servers, APs, rack installation, switch installation, cable runs, UPS installation, cable management, data backup and transfer, server migrations, and Veeam BDR implementation and checking daily backups for clients)
•  365 Management and MS Exchange Management for clients
•  Configuring DHCP, DNS, AD/DS, AD, GPO, Print Management, WAN and LAN
•  Migrations from On-Premise MS Exchange to MS Office 365/MS 365
•  M365 management, configuration and deployment including conditional access policies, MFA, Intune and proper standards alignment with Microsoft Entra ID (Also previously known as MS Azure)
•  MS Entra ID management, configuration and deployment of Intune for MDM (Mobile Device Management) and MFA (Multi-Factor Authentication) integrations for client’s environments
•  Configuring, managing and deployment of MS Azure Virtual Machines
•  Management and configuration of MS Entra ID (Microsoft Azure Active Directory)

Small MSP (2021-2023)
Regional Systems and Network Administrator

•  Team Lead for Remote Team Members (non-office technicians)
•  Escalations from lower-tier engineers following our internal SOPs via ticket queue (ConnectWise Manage)
•  Configuring, deployment, and on-site installation of SonicWall firewalls
•  Configuring, deployment, and installation of VPN clients along with VPN tunnels via SonicWall
•  Configuring, deployment, and on-site installation of Unify Access Points (Wireless Networks)
•  Configuring VM-Host server with Hyper-V and installing and configuring DC and File Servers
•  Configuring Veeam BDR, NAS (Network Attached Storage) & Wasabi Amazon Cloud for daily backups
•  Proper KB (Knowledge Base) documentation to assist internal SOPs and processes
•  Onsite installation of hardware for projects (firewalls, servers, APs, rack installation, switch installation, cable runs, UPS installation, cable management, data backup and transfer, server migrations, and Veeam BDR implementation and checking daily backups for clients)
•  Working through tickets and calls via help desk support when not traveling for projects
•  Site surveys and assessments for potential clients and pre-project implementation for current clients
•  Troubleshooting servers, networks, desktops, printers, prescription label printers and miscellaneous tasks and tickets assigned and escalated to my queue throughout the day
•  Assist and train new technicians hired to learn the company’s core values and SOPs
•  WSUS to utilize patch management when ConnectWise Automate failed to patch servers or server updates failed due to incorrect CWise Automate configuration on the Host or Hyper-V VM’s
•  Configure and deploy VoIP phone systems along with deploying our Fetchit phone software
•  As a backup to our 3rd party alerting systems, we utilized SCOM to check that all server hosts and Hyper-V
• VM’s were functional, operational and if alerting occurred (yellow or red light, then we’d resolve issues in the back end)
•  365 Management and MS Exchange Management for clients
•  Work with Practice Management Software vendors to ensure that lab equipment and integrations work successfully
•  Configuring DHCP, DNS, AD/DS, AD, GPO, Print Management, WAN and LAN
•  Simple troubleshooting via desktop support, printer support, and help desk assistance
•  Project Implementation and deployment with Partner Company NVA (National Veterinary Associates):
• Configure iDrac, install VMWARE ESXi on the Host Server, implement vCenter and manage vCenter, build out two Virtual Machines (Domain Controller to host DHCP and DNS along with a File Server to host Applications, Practice Management software and a Company Shared Drive)
•  Along with configuring Virtual Machines, we also utilized VM workstations as needed depending on the Partner (NVA) clinic size and needs sometimes the clinic utilized cloud-based Practice Management software so they only needed one VM for File Storage and configuration of the File Storage server via VM workstation

Enterprise IT Company (2021-2021 Contract)
Tier II Systems Analyst

•  Research client’s issues in a timely manner and follow up with the customer with resolution
•  Providing excellent customer service onsite and in the phone queue (Help Desk)
•  Server admin via SCCM including Active Directory, Group Policy, Print Management and Daily Backups
•  WSUS to patch and assist NOC team on patching the NAM (North American) servers and VM’s in the CoLo / Data center
•  SCOM was utilized to ensure that all NAM (North American) server hosts and VM’s were in proper health (green light) and if warnings (yellow or red light) were alerting then we’d diagnose the root of the issue and resolve from there depending on where the server and VM were located (CoLo / Data Center) or on-site depending on location
•  Participate in weekly team meetings, ask questions and provide input on tickets, technical processes and new procedures. Promote collaboration between team members and KB documentation
•  Train/mentor new engineers by answering technical questions, SOP, proper escalation of tickets to NOC team and teaching company along with IT values
•  Providing technical support in various environments including RDP, Citrix, and Cloud based systems
•  Support of enterprise environment including over 25,000 users across North America (Canada, US & Mexico)
•  Expertise includes desktop, application and hardware support including imaging via MDT and OEM builds
•  Onsite customer service including hardware imaging via MDT NIC PXE boot installation, hardware deployment, hardware replacement, network troubleshooting and installation in our corporate headquarters as they migrated back into the office from COVID remotely
•  Documentation of internal processes and miscellaneous issues to assist team members on various issues that recurrently popped up
•  Supported over 15,000 hardware endpoints (tablets, mobile devices, desktops, laptops, iPads, etc.)

Small MSP (2020-2020)
IT Systems Administrator

•  (Company Lay-Offs due to COVID – Full-Time Employee)
•  Internal IT Infrastructure Systems Engineer
•  Planned and executed exchange mail migration to M365 from Hosted Exchange
•  BDR implementation (VEEAM)
•  VMware vCenter usage daily to check the status of VMs and to ensure they have the requirements needed (storage, RAM, processors, etc.)
•  Server builds with ESXi deployment then configuring and building the Virtual Machines via vCenter
•  Spin up and configuring Virtual Machines, we also utilized VM workstation as needed depending on if the end users want a VM on their workstations instead of the regular Windows OS. Possibly for sandbox environments or play with Linux OS and vendor trial software so they only needed one VM.
•  Upgrade all servers from 2008 R2 to 2019 Standard
•  Built company PC image via DISM
•  Deployed PC image to new users, set up company mobile devices
•  Server Administration: Proactively update GPOs, AD, DHCP, and DNS services on servers
•  Work through daily tickets submitted by employees
•  Setup all employees to be able to work remotely during the COVID-19 lockdown via Cisco Any Connect VPN by creating a security group in AD for credentials to be synced
•  Support all company users daily (50 user endpoints)
•  Procure hardware for company end users from Clear’s vendors

MSP in Plano (2019-2020)
Support Specialist

•  On-site and in house resource per team needs (Hybrid)
•  Built client PC Images via DISM and deploy machines to end users
•  ConnectWise PSA to resolve daily customer-submitted tickets
•  Resolve break/fix issues that are submitted by customers via phone or ticket
•  Ensure client base daily backups run successfully
•  Ensure client BDR running successfully daily
•  Proactively update client documentation
•  Project implementation, execution, and resolution
•  Troubleshoot, configure, and fix various network issues with Watch Guard firewall
•  Server administration including AD, GP, Print Management, DNS, and DHCP
•  Supported over 5000 user endpoints

MSP in Richardson (2016-2019)
Technical Support Engineer

•  Research client’s issues promptly and follow up with the customer with a resolution
•  Providing excellent customer service on-site and in the phone queue (Help Desk)
•  Server admin including Active Directory, Group Policy, Print Management and Daily Backups
•  Participate in weekly Ops Alpha team meetings, ask questions, and provide input on tickets, technical processes, and new procedures. Promote collaboration between team members.
•  Train/mentor new engineers by answering technical questions, escalating tickets to seniors, and teaching
• Paranet’s company values
•  Affluent in various environments including RDP, Citrix, and Cloud-based systems.
•  HIPAA certified annually since 2016
•  Expertise includes desktop, application, and hardware support including imaging via MDT and OEM builds
•  Onsite customer service including hardware installation, hardware deployment, hardware replacement, network troubleshooting, and installation.
•  Supported over 2500 user endpoints

Baseball Club (2015-Present)
Head Coach and Instructor

• Organize weekly practice plans for teams
• Head Coach and Instructor for the 2026 National Showcase team, 2030 high-level select team, and 2033 select team
• Supervise and run multiple practices per week to prepare the team for competition (tournaments and showcases)
• Work with College Recruiters and College programs to coordinate recruitment and exposure for our upperclassmen teams
• Communicate with athletes/players to help them achieve a better knowledge of the game of baseball
• Work with players in one on one settings outside of practice to improve their skills
• (hitting/pitching/catching /defensive glove work/conditioning)
• Coordinate High School & College Showcases for our upper-class high school athletes to be seen by MLB
• Scouts and College Scouts
• Interact with player’s parents to ensure satisfaction with the services that our club and facility provide
• Assist families and athletes with the recruitment process and how to manage conversations between our high school players and College Scouts.

Education

• Bachelor of Arts in American Studies
• Associates of Arts