PROFESSIONAL SUMMARY
Dynamic IT Project Engineer with 3 years of experience spearheading the design and implementation of innovative systems leveraging Microsoft technologies. Proficient in providing comprehensive training to teams, ensuring seamless adoption and maximum efficiency gains. Skilled in crafting strategic solutions and delivering top- tier technical support to optimize operational workflows. Adept at cultivating collaborative partnerships with stakeholders to drive projects to successful completion within budget and timeline constraints.
SKILLS
- Planning and Deployment
- Project Scoping
- Team Collaboration and Leadership
- Microsoft Partner
- Microsoft Entra
- Meraki Dashboard
- Infrascale
- Auvik
- ConnectWise Manage
- Active Directory
- Windows Server 2008 R2 & up
- Compliance Enforcement
- Red Canary
EDUCATION
- B.S. in Computer Information Technology
- A.S. in Information Technology
CERTIFICATIONS
- Microsoft 365 Certified: Enterprise Administrator Expert
- MS-100: Microsoft 365 Identity and Service
- MS-101: Microsoft 365 Mobility and Security
- SC-100: Microsoft Cybersecurity Architect
- SC-300: Microsoft Identity and Access Administrator
- SC-400: Administering Information Protection and Compliance in Microsoft 365
WORK HISTORY
MSP (2021-2024)
IT PROJECT ENGINEER
- Scheduled priorities to progress engineering work efficiently
- Developed, implemented, and monitored information systems policies and controls
- Integrated Single Sign-On (SSO) applications via Microsoft Intune
- Implemented device hardening strategies through Microsoft Intune
- Conducted Meraki networking deployments and configurations
- Executed seamless backup appliance deployments utilizing Datto and Infrascale
- Successfully migrated from Active Directory to Microsoft Entra encompassing SharePoint and Teams
- Provided strategic guidance on security vulnerabilities and system upgrades
Health System (2019-2021)
IT SUPPORT SPECIALIST
- Managed inbound support calls from over 30 clients, delivering end-user support
- Administered user profiles in Active Directory and Microsoft O365 Admin Center, including user profile creation/disabling and password resets
- Conducted remote troubleshooting and installation of network printers by connecting to end-user devices using Datto or TeamViewer
- Managed wireless APs via Meraki/Aerohive.
Legal Services (2018-2019)
TECHNICAL SUPPORT
- Provided daily technical support internally answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Supported a diverse workforce of over 1,000 employees across multiple locations as part of a dedicated team
- Streamlined operational efficiency by imaging new hard drives with requisite applications and managing asset tags for all company equipment
- Resolved PC technical issues promptly via various communication channels, escalating unresolved queries when necessary
- Managed UPS battery backup at off-site facilities and facilitated equipment replacement as needed.
MSP (2017-2018)
HELPDESK TECHNICIAN
- Provided Tier 1 IT support to non-technical internal users through deskside support services.
- Supported over 40 clients remotely as part of a five-member team, managing user group permissions in Active Directory
- Conducted troubleshooting of technical issues and facilitated device connections using LogMeIn
- Addressed Microsoft Office-related queries and escalated unresolved issues to higher support tiers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
