About
Highly proficient IT professional with more than a decennium of experience diagnosing involute technological issues and providing outstanding assistance to a wide range of corporate settings. With a potent coalescence of technical expertise, strategic problem-solving competency, and great communication skills, I prosper at distributing operational excellence and amending organizational performance. With substantial experience in IT support, network administration, and software integration, I am well-situated to contribute paramountly to new initiatives and drive corporate prosperity.
Experience
MSP in Chicago (2022-Present)
Global Administrator
- Lead worldwide administration efforts for a broad customer base, organizing smooth resolution of software and hardware issues to ensure continuous company operations.
- Lead complex configurations of Windows and Synology servers, enhancing performance and stability while receiving honors for great customer satisfaction and retention.
United Healthcare (2018-2022)
Lead Prior Authorization Technician & Business Segment Liaison
- Drive operational excellence as the frontline leader in processing prior permission requests, streamlining workflows, and improving service delivery through accurate call management and targeted outreach strategies.
- Serve as a key liaison, driving crucial software acquisitions, obtaining hardware clearances, and maintaining peripheral systems, therefore increasing operational synergy and improving departmental efficiency benchmarks.
Walgreens (2017-2018)
Pharmacy Technician
- Executed pharmaceutical responsibilities with uncompromising accuracy, expertly managing prescription management, supporting smooth contact with healthcare professionals, and addressing insurance complexities with delicacy, resulting in simplified operations and great customer service.
Restaurant (2012-2016)
IT Tech Support
- Delivered top-tier technical assistance, quickly resolving computer and POS system faults and carrying out sophisticated printer repair interventions, therefore increasing organizational resilience and reducing downtime.
- Played a critical role in guaranteeing data integrity and network stability through diligent backup management and proactive network infrastructure maintenance, gaining recognition for dependability and efficiency.
Recreation Company (2012-2019)
Lead Technical Consultant
- Led the flawless implementation and optimization of the Workday Application, which transformed scheduling, payroll administration, and employee onboarding procedures while greatly increasing organizational productivity and agility.
- Engineered advanced EIB and web services setups, allowing for real-time sales data and boosting executive decision-making, defining the business for strategic development and competitive advantage.
Department of Rehabilitation (2014-2016)
Personal Care Provider
- Provided compassionate and customized care to clients with a variety of requirements, such as feeding, hygiene maintenance, and tailored living space management, while encouraging a sense of dignity, comfort, and wellbeing.
Volunteer Experience
Rehab Center 2015
- Volunteered to transport patients, eventually moving onto Occupational and Physical Therapy.
Good Samaritan Hospital (2015-2016)
- Worked as an assistant counselor in the Behavioral Health department. Assisted in tasks such as holding group sessions with supervision, overwatching patients for safety reasons, taking patients vitals, and entering data into computer systems. Also observed patients and helped in getting them situated to the environment.
Certifications
- MS-900: Microsoft 365 Fundamentals.
Skills
- Operating Systems: Windows 10/11, Windows Server
- Software: Epic Systems, M365, Workday Application, and SAP.
- Hardware: Computer troubleshooting, printer configuration, network routers, switches, Firewalls (SonicWALL, Ubiquity), data closets, patch panels
- Networking: AP configuration, shared network folders setup, managed switches configuration
- Other: Data recovery, software/hardware installation, server configuration (Windows, Synology)
Education
Bachelor of Psychology
