Client- Centric Networking Enthusiast

About

Skilled and eager IT professional with a passion for helping improve quality of life using bleeding-edge technology
Willing to relocate: Anywhere
Authorized to work in the US for any employer

Work Experience

MSP (2022-2024)
System Engineer

Performed skilled professional IT services for multiple clients both remotely and on-site. Clients ranged from small accounting firms to large non profit organizations. Able to communication technical issues to point of contacts with ease
Proficiency in Microsoft Azure and Intune administration tools
Proficiency in Active Directory administrative tools
Proficiency in Windows and Mac workspace environments and troubleshooting
Proficiency in Microsoft Office application environment and troubleshooting tools
Proficiency in administration of Microsoft cloud based services such Onedrive and Sharepoint
Proficiency in client management using Connectwise Manage and remote assist using Connectwise
Automate remote client environment
Proficiency working with fileshare environments both onsite and cloud based
Hardware inventory tracking creation using Excel spreadsheets
Information management proficiency using ITGlue
MS900 Certified

Bookkeeping Service (2022-2022)
Compliance and Systems Tech

Provided technical/administrative support for the company’s systems and compliance software relating to human resources.
Worked on systems such as Airtable, Zapier, Hubspot, Slack, Stacker and various other systems which were part of the onboarding system cycle.
Administered user permissions and accounts.
Performed in depth troubleshooting of system errors and maintaining the functions of all systems that comprise the HR department.
Worked closely with C-Level users and created automation via Zapier to work with onboarding environment

POS Company (2019-2022)
System Administrator/ Technical Support

Managed proprietary Point of Sale software built for WindowsOS which involved broad knowledge of services frameworks, network diagnosis, troubleshooting and resolution
Fulfilled role of both support specialist and system administrator for clients using proprietary POS system
Assisting with various issues ranging from administrative to technical.
Worked closely with system engineers to ensure users were familiarized with the system from the front end level
Resolved issues in a timely manner, with unresolved issues communicated to development for investigation and resolution
Installed proprietary POS software as well as network routing devices between server and client devices remotely and in person

Financial Company (2017-2022)
Mining Operations Administrator

Setup, maintenance and administration of GPU type cryptocurrency mining hardware
Configured specialized Linux distributions for mining operations, as well as routing mining profits to client wallets
Advised clients regarding profitability trends and possible risks using advanced toolsets built on top of various exchanges

Cellular Company (2018-2019)
In Home Tech Expert

As an In-Home tech expert responsibilities included service, set-up and synchronization of various smart technologies.
Performed tasks including smart home to smart device connectivity via wireless network and Bluetooth.
Performed setup smart home device task automation, security and data restoration, configuration and coaching clients how to use connected devices and their functions

IT Company (2017-2018)
Owner/Master Technician

Responsibilities include but not limited to in home hardware and software diagnosis, troubleshooting, support and repair. Setting up and maintenance of home and small office networking systems.
Maintenance and customization of computers, mobile devices and most IOT enabled home and office technologies, back up, restoration and securing customer data also included
Independent contractor role which involved service, diagnosis and repair of client IOT devices, limited mostly to hardware such as mobile phones and small smart connected devices

(2014-2017)
Manager/Lead Technician

As a lead technician performed service, repair and restoration of various mobile devices, not limited to but include mobile phones, small smart devices, PC’s and Laptops.
Managerial duties included overseeing day to day store operations, providing exemplary customer service, first level diagnosis of customer devices and resolving issues customers may bring up on the service user level

Engine Company (2013-2014)
Support and Client Care

Employed as part of the online support team, tasked with several internet
focused role. Managing Ebay client care, tracking website issues reported by clients, reporting issues to the external IT department with as much technical
detail providable, handling customer complaints and issues, diagnosing minor
remote sales server issues and incident reporting for discrepancies between live and online inventories

Education

Skills