Professional Summary
Motivated cybersecurity professional with hands-on knowledge of network, server, and cloud infrastructure security. Holds CompTIA Security+ certification and currently pursuing CySA+. Passionate about defending systems, detecting vulnerabilities, and contributing to the ongoing protection of IT environments.
Work Experience
MSP (2022-2025)
End-User & Infrastructure Support
- Delivered help desk support for 100+ users; troubleshot apps including Adobe, NetExtender, Gerber, Sonos, and Paychex
- Authored SOP for consistent Windows device deployment across the organization
- Monitored network health and reported issues; performed Windows 11 upgrade across 100+ endpoints via ISO media
- Used Datto RMM to identify non-compliant devices for upgrade; replaced legacy HDDs with SSDs and upgraded RAM to 16GB
- Connected Intune to on-prem domain for unified device management
- Conducted inventory audits of inbound hardware shipments
Another MSP (2022-2025)
IT Support Specialist
MSP Technical Services & Operations
- Delivered comprehensive IT support across a co- managed MSP environment, serving a diverse portfolio of clients
- Provided high-priority remote and onsite support to VIPs, ensuring swift resolution and minimal business disruption
- Partnered with the CTO to align technical strategy with client needs and oversee execution of infrastructure and software projects
- Coordinated service calls across multiple locations using company vehicles, maintaining consistent quality of onsite support
- Managed workflows via ticketing systems to track progress and maintain operational transparency
- Spearheaded project planning, SOP development, and internal documentation to elevate team performance and standardization
- Trained and mentored new technicians, reinforcing service quality and supporting long-term workforce development
- Network Administration & Troubleshooting
- Administered SonicWall, Fortinet, and Ubiquiti firewalls; configured VLAN segmentation, firewall rules, and network access policies
- Installed and configured wireless access points; cable managed all deployments for a “white glove” customer experience
- Troubleshot LAN/WAN issues using IP scanners (Advanced IP Scanner, AngryIP), toner devices, and Wireshark
- Terminated RJ45 and fiber connectors and ran custom network drops for workstation deployment
- Configured VPN client accounts and deployed NetExtender and FortiClient for secure remote access
- Tracked tasks and incident resolutions through Autotask ticketing system Server Support
- Assisted with setup of ESXi and Hyper-V VM hosts; configured server racks and network access for remote technicians
- Built and tested virtual machines (Windows, Linux, FreeBSD) in a personal ESXi home lab
- Created and scheduled monitoring jobs via Datto RMM; identified and responded to server alerts and performance issues
- Configured NAS backups with offsite copies for disaster recovery SaaS & Security Applications
- Deployed and configured ThreatLocker, SentinelOne, and Webroot across endpoints; performed scan/remediation and incident resolution
- Administered Azure AD, Intune, Exchange, Teams, SharePoint; enrolled and managed macOS/Windows devices in Intune
- Set up SPF, DKIM, and DMARC records for email security; resolved email flow issues via Proofpoint and Ironscales
- Created SOPs for SaaS platforms, Intune enrollment, and endpoint deployments Client Site Relocation
- Led hardware packing and re-deployment during office moves: labeled, wrapped, and rebuilt network systems onsite
- Reinstalled and verified workstation setups according to pre-move documentation Mindset & Work Ethic
- Fast learner with a proactive approach to skill-building
- Committed to continuous improvement-makes it a priority to study and upskill quickly
- Strong troubleshooting and problem-solving capabilities
- Successfully resolved most support issues without ticket escalation
Robert Half Technology (2014-2022)
Network/Systems Administrator
IT Consulting & Technical Support – MSP Environment
- Delivered IT consulting and hands-on technical support for a diverse range of clients, improving infrastructure and operational reliability
- Monitored and optimized network performance across varied environments, resolving issues and tailoring desktop support to client workflows
- Configured and deployed cable TV, internet, and voice systems to meet client service requirements
- Led network infrastructure projects, including IP configuration planning, printer deployment, MDM setup,
VoIP phone installation, IP camera integration, and wireless bridging solutions
- Managed over 500 computers and devices, maintaining secure, compliant, and efficient IT ecosystems through proactive oversight
- Collaborated with clients to align technology deployments with business goals and ensured long-term scalability of network systems
Robert Half Technology (2016-2021)
IT Field Engineer Contract
Field IT Support & Infrastructure Projects
- Monitored and supported advanced tracking systems including RTLS, OCR, and RFID to ensure continuous operational performance
- Generated detailed issue reports from terminal operations to assist developers in resolving internal application bugs and inefficiencies
- Imaged and configured Mobile Device Units (MDUs) and wireless access points for deployment in mobile vehicle environments
- Worked cross-functionally with network and server teams to install switches, structured cabling, and server infrastructure across multiple locations
- Delivered onsite IT support at three active terminals using company vehicles, maintaining system reliability and performance
- Trained and onboarded new contractors, providing technical guidance and hands-on mentorship during their transition
Education
- Network Systems Administration
- Associates
- Electronics Engineering (Associates)
Skills
- Experienced with debugging using WinDBG
- Intune
- SentinelOne
- Virtualization & Device Management:
- Azure AD (Hybrid)
- XtremeAP
- VMware
- Avanan
- SPF
- Maintains a personal AWS lab for:
- Microsoft Defender, ISO 27001, General Security & Compliance frameworks
- Fortinet
- Compliance:
- SonicWall
- DKIM
- IT Glue
- Microsoft 365 Suite
- Infrastructure:
- VM provisioning with cloud Application Skills
- AWS
- DNS Hosting, SOC Operations Email Security:
- DMARC Security
- Proficient with network scanning and analysis tools: Wireshark, AngryIP, Advanced IP Scanner, Nmap
- Skilled in Python scripting for automation and problem- solving
- Hyper- VCloud & Hybrid Environments: AWS
- Autotask
- Aruba Networks
- VMware
- Google Workspace Networking
- Azure
- ThreatLocker
- Proofpoint
- Website and domain hosting
- Links
Certifications and Licenses
- CompTIA CySA+ IN PROGRESS
- CompTIA Security+ 2023 to 2027
