Summary
Experienced IT professional with 7 years of expertise in systems infrastructure design, support, and administration, specializing in Microsoft 365, servers, endpoints, and related services. Microsoft 365 Certified Administrator Expert with proficiency in Microsoft Entra Identity, Intune, Exchange Online, and Microsoft 365 security and compliance. Proven ability to lead projects, manage cloud and SaaS integrations, and implement effective IT solutions to enhance organizational efficiency and security.
Professional Experience
MSP (2022-Present)
IT Systems Architect and Engineer
2022 Level 3 – Systems Administrator
2023 Level 4 – Systems Engineer
2024 Level 5 – Systems Architect
- Client Collaboration: Acted as a liaison between client company leadership and internal teams, ensuring alignment on IT project objectives and deliverables. Designed and implemented IT solutions tailored to client needs, including network upgrades, system migrations, and infrastructure enhancements.
- Problem Resolution: Diagnosed and resolved complex IT issues, utilizing troubleshooting skills to minimize downtime and maintain client satisfaction. Acted as a final escalation point prior to vendor involvement.
- Technical Support & Guidance: Provided expert technical support and guidance to clients, addressing their IT concerns and advising on best practices for system management and maintenance.
- Continuous Improvement and Project Execution:
- Conducted assessments of existing IT environments, identifying areas for improvement and providing recommendations for optimizing performance, security, and scalability.
- Collaborated with clients and internal sales teams to identify opportunities for technological advancements and improvements, driving proactive enhancements to their IT infrastructure.
- Implemented IT solutions tailored to client needs, including network upgrades, system migrations, and infrastructure enhancements.
- Documentation & Reporting: Documented and communicated project progress, technical issues, and resolutions to keep stakeholders informed and ensure transparency.
School District (2016-2022)
Director of Technology
Microsoft Intune & Microsoft 365 Management:
- Deployed and managed 700 Windows devices using Intune and Windows Autopilot, optimizing device lifecycle and security.
- Integrated Microsoft Intune with Microsoft 365 services, ensuring streamlined app protection and security.
- Administered Microsoft 365 services, including Exchange Online, Microsoft Defender for Endpoint, and security compliance features.
Cloud Services & IT Management:
- Led the administration of cloud services, including Microsoft 365, Google Workspace/G-Suite, and integrated SaaS Applications used across the district..
- Managed and improved IT infrastructure, including network upgrades and VoIP systems.
- Implemented ITIL-aligned service management processes for incident and problem management.
Project Management & Leadership:
- Supervised a team of four IT staff, providing service desk support and managing IT operations.
- Orchestrated $1 million in services and equipment, overseeing vendor relationships and contract management.
Key Achievements:
- Transitioned 500 district phone numbers to a VoIP system, reducing telecom costs by 90% and enhancing safety with classroom phones.
- Designed and implemented new technology infrastructure for district projects, including the Performing Arts Center and new classroom wings.
- Migrated 700 endpoints to Azure AD and Intune management, deploying Microsoft 365 tools and implementing SAML Single Sign-On with MFA.
Skills
- Microsoft 365: Exchange Online, Microsoft Defender for Endpoint, Microsoft 365 Security & Compliance, EOP, Defender for 365.
- Microsoft Intune: Expert-level knowledge in device deployment, compliance policies, app protection.
- Identity Management: SSO (SAML), MFA, conditional access, identity protection.
Certifications
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) – June 2024
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) – December 2023
- ITIL Foundation Level – February 2020, Expired 2023
Education
- Master of Educational Technology
- Graduate Certificates in Technology Integration and School Technology Coordination
- Bachelor of Science, Physics
