SUMMARY
A versatile and dependable IT Engineer Specialist with a solid background in troubleshooting LAN/WLAN circuits, customer service, Computer troubleshooting, and Server management. Proven abilities in technical systems and environment support, conflict resolution, and network operations. Utilizes strong interpersonal and communication skills to collaborate with and provide support to associates and liaise across all levels of an organization. A rigorous producer who brings short- and long-term value to a company. I am interested in building and designing AI programs. Night Shift Preferred.
Core Competencies: Critical Thinking Teamwork Prioritization Problem Solving Decisiveness Analytical Persuasive Adaptable Goal Driven Methodical Resilient
EXPERIENCE
MSP (2022-Present)
Senior Core Engineer
- Patched, Troubleshot and maintenance Windows servers covering Multiple Clients.
- Worked the Midnight Shift for multiple years.
- Manage Active Directory, DNS, DHCP, VPN, and foundational networking and connectivity concepts
- Oversee user accounts, licenses, and permissions via O365 admin portal
- Troubleshoot Office 365 applications and services
- Possess strong IT diagnostic and research abilities
- Excellent written and verbal communication skills
- Familiar with VMWare, Hyper-V, Azure, Microsoft Exchange, SQL, and SharePoint management
- Experienced in SAN, NAS, and Shared Storage solutions
- Worked in a Microsoft Partner organization and managed services
- Proactively monitored client networks to resolve issues before affecting client operations
- Identified, documented, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Developed and maintained relationships with customers and engineers that further develop our company’s positive reputation through exceptional customer service
- Utilized historical reports to identify recurring service disruptions
- Delivered white-glove support to clients with technology issues
- Pro-actively monitor client networks with a focus on resolving issues before they affect client operations
- Provide Tier 2-3 company and end-user IT support escalated by tier 1 Analysts
- Identified, documented, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Worked with Impact field engineering resources and vendors to deliver effective escalated support and management service
Windstream (2019 – 2022)
Complex NOC Analyst
- Supported products and services for complex networks in NOC
- First line of contact for Complex Network Customers
- Troubleshot and repaired network issues using install notes and research
- Collaborated with other ISPs for circuit issues
- Managed proactive and reactive tickets, provided updates to end-users
- Coordinated with planners and techs for field dispatch
- Tested network management software and processes
- Identified outages and assisted Level II technicians
- Supported a multi-vendor core environment with Cisco, Juniper, and Alcatel routers
Network Analyst / Technician Windstream March 2016 – August 2019
- Provided high-level support for radio wave customers on data/voice issues
- Installed, troubleshot, and aligned circuits
- Managed inventory and RMAs for defective products
- Provided on-call support for after-hours issues
EDUCATION
- Bachelor’s Degree in Networking
Certifications
- CompTIA A+, Network+, Server+, Security+, MD102, AI900, Powershell, Apple Mac Basics, PaperCut, Cloud+,
SKILLS
- Database Administration, Database management, Remote Desktop Services and RMM familiarity,
- Computer Engineering, Networking, VMWare, Hyper-V and other virtualization technologies, VSA X, Auvik, Kaseya, SAAS, Autotask, Technical Support, and Troubleshooting, Patching, Cybersecurity, Cloud Computing, Data Analysis, Hardware Maintenance, Network Management, Problem-Solving, Customer Service, Teamwork, Microsoft Exchange, SQL, and SharePoint management, Azure and other cloud solutions, Storage solutions: SAN, NAS, and Shared Storage, Experience as part of a Microsoft Partner organization, Experience working for a managed services organization
Languages:
- English, Polish
