OBJECTIVE
- To contribute to a team that is dedicated to valuing and supporting its clientele while maintaining integrity and positive culture. I am committed to providing high-level service and solutions that drive production and team morale.
EXPERIENCE
MSP (2021-Present)
Systems Administration
- Project Scoping, Management, Planning, and Execution
- Final Point of Escalation
- Network and Infrastructure Assessments
- Entra ID (Conditional Access, MFA)
- MDM Management (Intune/Esper/Mosyle)
- Disaster Recovery Planning and Implementation
- Server Upgrades and Migrations (SQL, File Server, Domain Controllers)
- Documentation (KBs, Network Maps, Inventory, etc.)
- Upkeep and maintenance of all client environments
- Mentorship
Larger MSP (2020-2021)
Senior – Professional Services Engineer – Tier 4
- Final Point of Escalation
- Assisted in Management of Internal Systems
- Datacenter Elevations, Upkeep, and Maintenance
- Sales Engineering
- Project Scoping, Planning, Execution, Client Education
- Mentorship
- Server Upgrades and Migrations (SQL, File Server, Domain Controllers)
- Proactive Services
- Served as member on Standards Committee
- Supported Platform Services Engineer
- Created Documentation of Standard Practices for technicians
- Site Deployments (Networking, Server, and Application)
- Perform Routine Audits (PCI Compliance and NIST)
MSP in DFW (2019-2020)
Senior Systems Admin
- Serve as the final point of escalation
- Responsible for managing ConnectWise Manage, Automate & Control
- Office 365\Azure Security Implementation (MFA, Conditional Access, Threat Management Policies)
- System Admin for SharePoint\OneDrive\Office 365\vSphere\vCloud
- Responsible for Managing Citrix Environments (XenApp, Netscaler)
- Project Planning and Implementation
- Server Upgrades and Migrations (SQL, File Server, Domain Controllers)
- Perform Routine Audits (PCI Compliance and NIST)
- Create Documentation of Standard Practices for technicians
University (2017-20219)
Tier I Engineer\Tier II Engineer\Project Engineer II
- Project Planning and Implementation
- Served as First Level of Escalation
- Responsible for Installing Network Equipment to Client Sites
- Performed Remote and Onsite Troubleshooting of Client Issues
- Responsible for Upgrading Core Servers and Applications
- Group Policy Management, Active Directory Structuring, NTFS
- 07/2015- 01/2017 Advanced Repair Agent, Geek Squad
- Performed PC Repair, Software Installations, and System Cleanups
- Assisted Clients with UI Navigation of the following platforms:
- MAC OS, IOS, Windows Vista, 7, 8.1 and 10
- Phone Repair
EDUCATION & CERTIFICATIONS
- Master of Business Administration
- Biology B.S.
- Microsoft Certified: Security, Compliance and Identity Fundamentals
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Teams Administrator Associate
- Sheduled MS-102 (Microsoft 365 Administrator)
- Project+ (Comptia)
SKILLS & ABILITIES
VMWare vSphere/vCenter/vCloud Director, Microsoft Hyper-V/Replication/Clustering/MPIO/ISCSI, Microsoft Server 2008R2-Server 2022 (Desktop & Core), Microsoft Remote Desktop Server and Gateway Deployment/Management, Microsoft FSLogix, Microsoft Windows 8-11 Pro, Microsoft Defender for Office 365, Microsoft Compliance (Purview), Microsoft Exchange Online, Microsoft Teams Administration, Microsoft Entra ID, Entra ID Conditional Access, Intune MDM, Microsoft Exchange 2016, AD DS/Replication/Group Policy Management/DNS/DHCP/ADSI, Azure Cloud, Project Planning & Execution, DUO Security, MDM Management/Deployment(Esper and Mosyle), N-Able RMM, Datto RMM, SAN Management HP Nimble/Dell EMC/Synology/QNAP, Data Recovery Tooling (Veeam, Azure, Unitrends, Datto, Carbonite, Barracuda, and Cove), Server Migrations SQL/APP/FILE, SSL Renewal and Application, DNS Managemet, Cable Management, NGFW Untangle/Cisco/Meraki/SonicWall/Sophos, M365 Migrations (E-Mail, OneDrive, & SharePoint), SharePoint Online Site Deployment/Management, DLP Configuration for Teams/SharePoint Online/Exchange Online.
ACCOMPLISHMENTS
- While at CalTech, I was selected to speak with a youth group of young girls participating in a summer camp at Angelo State University to encourage and remind them that the fields of STEM and Information Technology have a seat at the table for them, too.
- While at an MSP I have implemented a variety of Project Templates and Guidelines, Built out SOPs and Documentation, Deployed Security Policies in Azure/EntraID, M365, and Windows Environments, and participated in the development of other technicians.
