CAREER OBJECTIVE
Lead Technology Specialist with 5+ years of experience in managing secure and efficient technology systems. Expertise in network administration, server management, and client support in complex SaaS and on-premise environments. Skilled in leveraging automation and emerging technologies to enhance system integrity and achieve business goals.
MSP (2019-Present)
Lead Technology Specialist (2024-Present)
- Leads comprehensive security assessments for 70+ clients, utilizing the CIS Critical Security Controls framework to identify vulnerabilities and strengthen application and infrastructure security.
- Designs and implements automation solutions for computer setups, application management, and system syncing, reducing manual task time
- Manages full-spectrum Tier I, II, and III technical support for all clients
- Designs, configures, and maintains sophisticated switching and server environments for clients, ensuring high availability and optimal network performance.
- Directs the evaluation, implementation, and management of new software and technologies to enhance the company’s tech stack and meet client business goals.
- Develops and maintains API integrations to ensure seamless data exchange between critical business systems.
- Maintains meticulous documentation for all client technical processes, system configurations, and project timelines, ensuring compliance with industry standards
Technology Specialist (2019-2024)
- Project management
- Provide full Tier I, and II technical support for all clients
- Maintain and uphold client communication
- Maintain and facilitate OS and Hardware upgrades for Servers, and
- Workstations
- Provide network, server, and workstation support for all clients
CVS Caremark (2014-2019)
Shift Manager
- Provided frontline customer service and resolved complex issues, developing strong problem-solving and communication skills
- Assisted with troubleshooting for on-site computer systems and POS functionality, ensuring operational uptime
- Collaborated with team members to implement training updates and improve store performance
CERTIFICATIONS
- Amazon Solution Architect
- Amazon Certified Cloud Practitioner
- AWS Business Professional
- Apple Certified Expert
- Addigy Certified Expert
- Azure Fundamentals Certified
- Cisco CMNA
- COMPTIA Security + (Pursuing)
- COMPTIA Network + (Pursuing
RELEVANT SKILLS
- Networking & Protocols
- LAN/WAN and TCP/IP knowledge
- Azure / AD management
- VLANs, routers, and switching
- Network Administration
- Operating Systems Proficiency
- Windows Server administration
- Windows OS support
- MacOS support
- Cloud & Virtualization expertise
- Cloud-based systems management
- NAS Environments
- Backup and recovery solutions
- AWS architecture solutions
- Other
- API integrations
- System documentation
- Software evaluation
- Client relationship management
- IT vendor assessment
- IT risk assessment
- IT compliance monitoring
- PowerShell expertise
- Shell and zsh expertise
- Swift and C# coding experience and software development
