WORK EXPERIENCE
MSP (2022-Present)
Systems Engineer II
- Provide remote support for VMware, Hyper-V, Azure AD, and Microsoft 365 environments.
- Troubleshoot and configure firewalls, VPNs, wireless APs, and network devices.
- Troubleshooting and resolving issues with Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office, Adobe, Autocad, AutoDesk, Ǫuickbooks, Sage.
- Utilize RMM tools for proactive monitoring and ticket management.
- Create and maintain documentation (network diagrams, rack layouts, how to guides).
- Perform advanced diagnostics using firewall reports and traffic analysis tools.
- Identify recurring issues and initiate problem tickets for them
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
- Participate in rotating on-call after-hours support for escalated issues.
Another MSP (2016-2022)
Onsite Systems / Network Engineer
- Provided in-person IT support for Windows environments, device deployment, and end- user troubleshooting (including hardware, LOB Applications, Printer, Scanner and other LOB hardware issues).
- Conducted System health checks and scheduled maintenance for networks, servers, and infrastructure.
- Delivered technical documentation and supported site transitions and upgrades.
- Participate in rotating on-call after-hours support for escalated issues.
Casino (2006-2016)
Systems Administrator
- Administered Windows Servers (2003-2012), establishing/maintaining lab and production VLANs.
- Automated workflows using PowerShell, Batch, Python, SǪL, and other scripting tools.
- Maintained backup infrastructure using Veeam, NetBackup, and True Image.
- Provided 24/7 support for critical IT operations and assisted technicians with escalated tasks.
- Built a full lab environment for testing casino data, Point of Sales, and guest systems.
EDUCATION / CERTIFICATIONS
- A.S. in Computer Science,
- Barracuda Email Security Certified Specialist, Barracuda Web Security Certified Specialist, WatchGuard Certified System Professional, Auvik Certified Professional
- Microsoft Certified: 365 Fundamentals MS-600 (Expected Ǫ3 2025)
- Microsoft Certified: Microsoft Azure Fundamentals AZ-600 (Expected Ǫ4 2025)
- Microsoft Certified: Azure Administrator Associate AZ-104 (Expected Ǫ1 202C)
- Microsoft Certified: Azure Security Engineer Associate AZ-500 (Expected Ǫ1-Ǫ2 202C)
SKILL PROFICIENCIES
- Operating Systems: Windows Server 2003-2016, Windows 10, macOS, Linux (with light CLI support)
- Virtualization: VMware ESXi, Hyper-V
- Cloud Platforms: Azure Active Directory, Microsoft 365, Google Workspace
- Networking: VPN, Firewalls (WatchGuard, Sophos, Meraki), Wireless APs (Xirrus, Ubiquiti, Meraki)
- Scripting Languages: PowerShell, Python, Batch, VBS, HTML, PHP, SǪL
- Backup Solutions: Veeam, NetBackup, Acronis True Image
- Software and Applications: MS Office, Adobe Products, AutoCad Products, Financial Software (Ǫuickbooks, Sage 200, Sage 300; backend support/troubleshooting)
- RMM G Documentation Tools: ConnectWise PSA, IT Glue, Auvik, N-Central, Microsoft VSA, MaaS360, Action1
PROFESSIONAL PROFICIENCIES
- Strong analytical and problem-solving skills, Excellent communication and customer service, Proactive, self-motivated, and adaptable, Effective time and project management, Experienced in cross-departmental collaboration, Detailed documentation and knowledge sharing, Service orientation, Windows, Linux (Desktop Support, and light CLI) and Mac support, Log analysis, Technical documentation, Reporting, Critical thinking, Teamwork, Process improvement
