CORE SKILLS
- UniFi networking (UDM/UDM-Pro, switches, access points, structured cabling, access control)
- Microsoft 365 / Entra ID / Intune / SharePoint / Teams / Outlook onboarding & administration
- Endpoint security deployment and management (e.g. Avast Business CloudCare, SentinelOne)
- Remote monitoring & management (RMM) and PSA tools (NinjaRMM, HaloPSA, Microsoft Lighthouse)
- Hardware repair, imaging, OS configuration, malware removal, device lifecycle management
- Inventory management, purchase orders, vendor relations, RMAs, equipment staging
- Client communication, help-desk support, ticket management, remote & on-site support
- Quoting & billing for services/projects, recurring service contracts, project proposals
PROFESSIONAL EXPERIENCE
Small MSP (2022-Present)
IT Technician
- Provide on-site and remote support for residential and commercial MSP clients, resolving hardware, software, connectivity, and network issues – often under tight turnaround timelines.
- Deploy and configure UniFi infrastructure including UDM/UDM-Pro, switches, access points, access control systems and structured cabling (patch panels, closet/server room organization).
- Monitor and maintain networks via RMM and UniFi management, proactively detect and resolve performance issues or outages to minimize downtime.
- Manage Microsoft 365 and Azure-based services: user identity management via Entra ID / Azure AD, Intune device enrollment, SharePoint site setup, Teams and Outlook onboarding, MFA and secure access configuration.
- Implement and manage endpoint security solutions using Avast Business CloudCare – deploy, configure policies, monitor threats, and remediate incidents.
- Handle operational / administrative tasks for MSP operations: create service invoices and recurring billing, generate purchase orders and project quotes, coordinate orders with vendors, manage inventory (hardware, parts, consumables), and process RMAs for returns or replacements.
- Maintain ticketing and PSA workflows using HaloPSA; document work performed, track client requests, and schedule technician dispatches.
- Deliver customer-facing communication: translate technical issues into easy-to-understand explanations, guide clients through setup and best practices, and improve user confidence in IT systems.
Independent Contractor (2020-2022)
Property Maintainer
- Performed home and property maintenance including fence and barn roofing construction, repairs, landscaping, and general property upkeep.
- Developed hands-on problem-solving skills, project planning, and client communication – skills transferable to technical support and field service work.
