EXPERIENCE
White Glove MSP (2022-2024)
Client Services Engineer
- Resolved Desktop / Network / SysAdmin support tickets for 300+ user work environments.
- Provided white glove service to firms in asset management/hedge fund / private equity.
- Configured GPO / AD / DNS services through Microsoft 365, Azure, and Windows Server.
- Administered Intune services for MDM / MFA / device compliance / conditional access policies.
- Managed the deployment of remote work solutions through Azure Virtual Desktop.
- Onboarding/Offboarding of users with accounts/permissions / hardware assets / remote work setups.
- Utilized ITIL platforms for inventory management/solution documentation/incident management.
- Led field engineer team in Ransomware disaster recovery project at the affected offices.
- Supervised tasks in office relocations/firewall replacements / scheduled building power shutdowns.
- Maintained Teams and Zoom Video Conferencing systems set up by A/V equipment vendors.
- Execute PowerShell scripts for automation of tasks, generating reports, and account management.
MSP (2016-2022)
IT Support Technician / Systems Engineer
- Resolved remote support tickets for 40+ Japanese institutions in trading / financial / retail.
- Collaborated for datacenter projects for cage assembly/network hardware install/cable patching.
- Cooperated with other vendors and project managers for office relocations and system deployments.
- Migrated Active Directory of organizations from on-premise to private hosted virtual.
Medical Company (2014-2014)
IT Help Desk Intern
- Supported the IT Help Desk team in Mac OS office environment of 200+ users.
SOFTWARE
- Windows Home/Business/Server, Windows PowerShell, Microsoft 365 E3/E5, Microsoft Teams, Active Directory, Azure Active Directory, Crestron, Avaya VoIP, Adobe Creative Suite, Azure Virtual Desktop, HPE iLO, ConnectWise, Cisco ASA ASDM, Cisco Meraki, Palo Alto, Jira, ServiceNow, Zendesk, Confluence, Mimecast, Proofpoint, Okta, Duo, Crestron, Logitech, Polycom, RingCentral, ZoomRooms
EDUCATION
- Bachelor of Arts
- Major in English Concentration in Literature, Language and Literary Criticism
- Major in Economics & Decision Sciences
