PROFILE
I have provided comprehensive IT support across diverse sectors, including medical offices, government buildings, non-profits, schools, and the oil field industry. My commitment to understanding each client’s unique needs drives me to design and implement customized network solutions, eschewing one-size-fits-all templates. This approach not only enhances operational efficiency but also fosters innovation tailored to the specific goals of each organization. Through collaboration and strategic planning, I strive to create robust IT infrastructures that empower businesses to thrive in their respective fields.
SKILLS & TOOLS
Network Design & Installation, Cybersecurity, Microsoft Azure, Risk Management, Team Management, SolarWinds, Firewall Configuration, Vendor Management, VMware vSphere, Server Management, End-User Support, Active Directory
PROFESSIONAL EXPERIENCE
MSP (2018-Present)
IT Systems Administrator
- Led complex IT projects for a diverse clientele, including healthcare facilities, law enforcement agencies, and educational institutions, ensuring seamless operations and compliance with industry regulations.
- Directed training for new employees, fostering a culture of excellence in service delivery and technical proficiency.
- Managed end-to-end hardware installations and programming for firewalls and servers, enhancing network security and performance.
- Collaborated with clients to assess IT needs, crafting budget-conscious solutions that boosted productivity and efficiency.
- Developed and delivered comprehensive end-user training programs on cyber- security practices, significantly reducing email hacks and improving user competency.
- Spearheaded team management by assigning technicians to projects based on strengths, accelerating resolution times and improving customer satisfaction.
- Maintained detailed documentation for all projects and technical procedures, streamlining future operations and ensuring knowledge transfer.
- Led complex IT projects for a diverse clientele, including healthcare facilities, law enforcement agencies, and educational institutions, ensuring seamless operations and compliance with industry regulations.
- Directed training for new employees, fostering a culture of excellence in service delivery and technical proficiency
CERTIFICATIONS
- HIPAA Compliance
- CompTIA A+
- CJIS
