Certifications
- Microsoft Certified: AZ-104 Azure Administrator Associate
- Microsoft Certified: AZ-900 Azure Fundamentals
- Fortinet Certified Associate in Cybersecurity
- CompTIA A+
- CompTIA Security+
Skills
- Azure Admin
- Microsoft 365 Admin
- Entra ID Admin
- PowerShell Scripting
- Azure Cloud App
- configuration
- Identity and Access
- Management (IAM)
- Project Management
- NIST Security Framework
- SIEM Configuration
- Kubernetes
Experience
MSP (2021-Present)
Cloud Solutions Administrator
- Design, build, and modernized enterprise-class cloud solutions for a variety of clients in Azure.
- Initiated advanced configuration settings within Entra ID, achieving tighter control over user access.
- Led the implementation of security and compliance features such as data loss prevention
- (DLP), conditional access policies, and immutable storage policies.
- Architected and deployed Azure cloud solutions for 100+ clients, ensuring alignment with specific business objectives while enhancing scalability; generated consistent feedback to iterate on improvements based on user experiences.
Douglas County Government IT (2019-2021)
Support Specialist II
- Managed Microsoft 365 implementations, leading a migration from on-premise to cloud- based solutions, resulting in a 20% reduction in operational expenses and improved system uptime.
- Led targeted troubleshooting campaigns focused on common service issues, reducing escalation incidents to Tier 2 support by over 25%, streamlining workflows across the IT department for faster resolutions.
- Conducted comprehensive training programs for users, improving Microsoft 365 adoption and operational workflows across departments.
MSP (2017-2019)
IT consultant
- Orchestrated end-to-end IT support for diverse clients, optimizing Desktop, Server, and Network functions; streamlined IT infrastructure, resulting in 20% reduction in system downtime and 15% increase in user productivity.
- Deployed tailored Microsoft 365 implementations for diverse clientele that enhanced real- time communication capabilities across teams.
- Designed tailored training programs focusing on best practices for staff members; trained over 100 employees which led to heightened awareness of cyber risks and an increased reporting rate of suspicious activities.
- Established a structured feedback loop with key stake holders, gathering critical insights to refine troubleshooting approaches; this initiative resulted in a notable increase in support effectiveness and improved user engagement metrics.
Small MSP (2015-2017)
Jr. System Administrator
- Conducted troubleshooting and maintenance on Windows Server environments, including Server 2008 R2 and Server 2012 R2, ensuring minimal downtime and system reliability.
- Managed user accounts, including creation, password resets, group assignments, and privilege management, ensuring secure and efficient access control.
- Diagnosed complex software and hardware failures, developing solutions to improve system stability and performance.
Large IT Company (2011-2015)
Senior Customer Support Technician
- Advanced support and operational management for Windows systems as part of a 24×7 global team, ensuring high availability and stability of critical infrastructure.
- Managed Active Directory Domain Services (ADDS), including user and group management, organizational units, and security policies, to ensure proper access control and system security.
- Delivered remote desktop support to a user base of 500, resolving technical issues via remote access tools; consistent first-contact resolution rate of 90%.
Education
- AAS Information Technology
