Skills
- Microsoft 365 Computer Networking
- Admin Kaseya Adobe Windows
- Assembly
- Microsoft Cable VPN Datto Ubiquiti Mac
- Server Management configuration
- Active BIOS Software Autotask C++ Linux
- Directory Configuration Configuration
- GoTo VOIP Diagnostics Data Recovery Jira Cybersecurity Chrome OS
Work History
MSP in Northern NJ (2023-Present)
Help Desk Engineer
- Diagnose and resolve hardware, software, and network issues through remote troubleshooting and on-site visits, providing advanced repair solutions and installing new hardware for seamless client support.
- Proactively optimize systems for peak performance, ensuring client satisfaction through preventive solutions.
- Thoroughly document customer inquiries, resolution procedures, and follow-up actions using
- Autotask, ensuring meticulous record-keeping for streamlined future support.
Geek Squad, Best Buy (2017-2023)
Advanced Repair Agent
- Completed an average of 33 complex technical repairs per week, maintaining an average of .9 repairs per hour.
- Built relationships with clients who would come to the Geek Squad for my exceptional problem-solving skills in resolving challenging hardware and software issues.
- Received numerous customer commendations for delivering personalized service, fostering strong customer relationships, and ensuring outstanding customer satisfaction.
Wireless Company (2017-2017)
Altice USA, (Optimum)
- Technical Service Representative February 2017 to October 2017 ,
- Essential worker providing pivotal phone support to clients navigating service disruptions and outages.
- Achieved consistent positive customer satisfaction by delivering prompt and effective Optimum service resolutions.
- Cultivated self-reliance and resourcefulness, encouraged to autonomously seek solutions before escalation, strengthening my adeptness in independent issue resolution.
IT Company (2016-2017)
System Assembler of Server Hardware
- Played a key role in a six-member team responsible for building servers showcased during
- CES Las Vegas, contributing to the successful demonstration of cutting-edge server technologies.
- Assembled and optimized server hardware systems for renowned companies such as Yahoo, Microsoft, Amazon, and Apple, ensuring adherence to rigorous quality standards.
- Executed wire management, assembly, and comprehensive testing of server hardware, guaranteeing optimal functionality and performance.
