Experience
MSP (2022-Present)
System Administrator – Level I
- Modified Active Directory to handle ticket requirements
- Troubleshot Mac and Windows Operating systems
- Facilitated client relationships with hundreds of users
- Deployed and managed multiple devices in Addigy, a popular MDM (mobile device manager)
- Expedited Microsoft migrations for international organizations
- Installed, configured and troubleshot VPNs
- Images machines using PXE
- Hardware and software installation
Department Store (2017-2022)
Sales Assistant/Customer Service
- Responsible for customer service/account management for the Wholesale Team. Build customer relationships by placing orders, resolving order issues and ensuring customer’s needs are met.
- Ensure order accuracy and delivery. Follow-up with Acct. Execs and Logistics Team to ensure the order process is streamlined. Resolve all discrepancies and shortages.
- Ensure inventory is available for customer orders, if not follow up with auxiliary boutique inventory, place special orders for certain customers.
- Intimately understand the customer’s needs and more importantly the many lines of products David Yurman offer to be able to further educate clients and even up sell accounts.
- Displayed expertise in a multi-system, multi-tasking environment to manage calls and business processes.
- Consistently meet productivity requirements based on business needs and ensure department benchmarks are achieved or exceed the established goals.
- Work with service center to facilitate customer repairs and provide updates on repair status
IT Company (2017-2020)
System Administrator – Level I
- Front-Line user support
- Active Directory
- New User setups
- User Terminations
- Permissions / Folder Access
- Printer/Scanner Troubleshooting
- Mobile Device
- VOIP Phone System
- User / Office Moves
- Remote Access
Jewelry Store (2016-2016)
Sales and Service Professional
- Built customer relationships by creating a welcoming and gracious ambiance. Use collaborative dialog to understand customer wants and needs. Facilitate placement of all orders that are submitted by Business/Retail channels and business clients.
- Provided a level of service that customer’s value and an experience that distinguishes Tiffany from its competition. Act as a trusted authority to reduce customer effort in the resolution of their concerns.
- Displayed expertise in a multi-system, multi-tasking environment to manage calls, cases and business processes. Consistently meet productivity requirements based on business needs and ensure department benchmarks are achieved or exceed the
- established goals.
Medical Center (2016-2016)
Hemodialysis Patient Care
- Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure
- Attached dialyzer and tubing to machine to assemble for use
- Primed dialyzer with saline or heparinized solution to prepare machine for use
- Took and recorded patient’s pre-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate
- Cleaned area of access, using antiseptic solution
- Connected hemodialysis machine to access in patient’s forearm or catheter site to start blood circulating through dialyzer
- Inspected equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards
- Inspected venous and arterial pressures as registered on equipment to ensure pressures are within established limits.
- Calculated fluid removal or replacement to be achieved during dialysis procedure
- Monitored patient for adverse reaction and hemodialysis machine for malfunction
- Took and recorded patient’s post dialysis weight, temperature, blood pressure, pulse rate, and respiration rate
Medical Center (2014-2015)
Phlebotomist
- Received and verified test requisitions from doctors and ensure that any discrepancies are either brought to attention or verified
- Handled patient verification activities by conferring with patients
- Engaged patients in light conversation to ward off any uneasiness
- Provided patients information on what to expect of imminent blood tests
- Placed identification wristbands on patients to ensure appropriate identification
- Obtained blood specimens through vein-puncture and finger sticks techniques
Medical Center (2013-2014)
Patient Care Technician
- Developed and maintained patient care plans as assigned by registered nurse.
- Reported all patient related activity to the senior management in a timely manner
- Took and recorded patient’s blood pressure, pulse rate, weight, temperature, and respiration rate
- Maintained/Inspected/Changed patients dressings; cleaned work area for the safety of the patients
- Hospital (2011-2013)
- Emergency Room Technician
- Made sure Emergency room is stocked and clean at all times
- Performed Phlebotomy and EKG’s
- Performed CPR when needed
- Provided the best patient care possible
Certification
LasComp Institute of Technology
- LAN, Mobile device management, DNS, Mac OS, WAN, Operating systems, VPN, TCP/IP, Software troubleshooting, Operating Systems, VoIP, Remote access software, Desktop administration, Mobile Devices, DHCP, Troubleshooting, Help desk, Microsoft Windows Server, Desktop support, IT Support, Network Support, Microsoft Exchange, Microsoft Windows, Active Directory, Customer Service, Technical support, Data entry, Vmware, System Administrator, Account management, Phone etiquette, Windows, Remote Access Software, Help Desk, Technical Support, IT support
