Education
- Bachelor of Science in Computer Science
Training and Certifications
- Microsoft Azure Fundamentals December 2021
- AZ900 Certification
- Microsoft 365 Fundamentals October 2024
- MS900 Certification
- Cisco Meraki Solutions specialist April 2023
- Training course
Professional Summary
High diligence senior systems administrator who has celebrated a career that spans decades and a proven track record in guiding business infrastructure to modern security practices and efficiency. Committed to driving and exceeding goals, generating a high quality of work, and adhering to the highest standards of integrity, dependability, accountability, and reliability.
Attention to Detail: Complete work task with thoroughness, organization and focus. Project I once lead involved bringing up a new school with multiple buildings. Having a plan in place with timeframes allowed us to hit goals while working with multiple vendors. Going through QA checks and having documentation in place as a checklist to provide consistency. We completed with 3 buildings all networked to one another with IDF’s in each tower.
Customer Service – Surpass expectations by listening and communicating to each users individual request. Adept at leveraging multitasking and time management to reach delivery goals. Going beyond means fulfilling user satisfaction. One recent project regarding Office 365 and enabling
MFA (Multi factor Authentication) required interaction with multiple users to assist with different levels of knowledge. Assisting users by walking them through the process of setting up their mobile devices, and providing step by step documentation. Go through the new process to get them familiar and address any follow up questions.
Oral Communication – Ability to explain technical concepts to inexperienced users. Educate on how to handle suspicious emails and requests for sensitive information. Explain high level the goals we are aiming for, allows immediate feedback and forms group communication. Everyone is part of the team. Recent project regarding new RDS cloud environments, oral communication was key to understanding what users need, what problems they faced, options on how we could provide new solutions and how they are accessing it currently. This allowed me to build the environment fitting their expectations and needs, cut down on cost and time, and keeping everyone in the loop with updates.
Problem-solving – Ability to solve problems in stressful situations. Approach complex issues with curiosity and determination while logically examining steps for resolution. In a recent customer environment involving other vendors, there was an issue with users being dropped from a business application. After troubleshooting the problem locally, contacted the vendors IT to track down and go step by step to where the network problem could exist. We found that there was a extra hop between offices that acted as a middle man, to eliminate this extra step I created a VPN tunnel from site to site which ended up bringing the business application to a reliable stable connection for users.
Employment History
MSP (2013-Present)
Systems Engineer II
- Responsibilities includes various clients and projects by means of:
- Monitoring, maintaining, supporting, and optimizing various network software and operating systems
- Developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links
- Document design specifications, installation instructions, and other system- related information
- Communicate and interview staff and clients to accurately understand and gather specific system Requirements
- Conduct system assessments to identify the required system data, hardware, or software components to meet customer needs
- Perform continuous hardware and software maintenance operations, to include installing or upgrading hardware or software
- Configure servers to meet functional specifications (Windows Server 2016/2019/2022 OS)
- Replace defective components or parts, using hand tools and precision instruments
Same MSP above (2014-2015)
Systems Engineer I
- Responsibilities included working on customer projects by means of:
- Working onsite at client facility to provide face to face service facilitation to the end users
- Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 and Microsoft Exchange 2007/2010/2013 environments
- Troubleshooting on-site networks including issue pertaining to cabling, routing, routing protocols, switching, internet
- Working as the local contact with remote support to remedy outages and significant disruptions
- Assist in server and exchange migrations/replacements
Same MSP above (2013-2014)
Technical Support Tier I
- Responsibilities included remotely assisting with:
- Customer software application issues and problems reported to helpdesk via inbound call or email request
- Support and perform troubleshooting for workstation and devices
- Technical support includes settings up and installing client purchased software applications on end user pc’s, registering client software, setting up accounts and transferring end user data from original workstation to new
- Provide basic end user support for walking customers through settings and reconfiguration
- Provided initial details and updates of issues, routed service tickets to the appropriate support teams for further investigation and resolution.
Technical Area of Expertise
- Programming Languages: Powershell, Java, C+
- Networking: Various hardware platforms (Meraki, Sonicwall, Fortinet, Juniper, Cisco) Firewalls, Switches, WAPS
- Server OS systems: Window Server 2008/2012/2016/2019/2022, Terminal Server, VMware, Hyper-V
- System Integration: Active Directory, local exchange, hybrid, O365 cloud environment, Azure, single sign on (SSO)
- Database: MySql
- Backup solutions: Evault, Commvault, BDR, VEEAM
- Monitoring: Kaseya, LogicMonitor, Solarwinds, Teamviewer
- System survey: Network topology, Visio
- Anti-Virus: Trend Micro, SentinelOne
- Ticket support systems: CRM, ServiceNOW
