CAREER OBJECTIVE
IT Team Lead with a strong focus on client satisfaction and team coordination. Expertise in multiple software systems, cross-functional collaboration between upper management and staff to help optimize growth and success within the company. An enthusiastic former student-athlete and professional golf player with proven ability to lead teams, optimize team efforts and customer success.
WORK EXPERIENCE
MSP (2023-Present)
Systems Administrator/Team Lead
- Collaborated with clients to assess their requirements and proposed customized solutions to optimize performance and meet their goals.
- Developed and implemented training programs to improve team performance and customer engagement.
- Directed a team of 12 employees, ensuring seamless day-to-day operations and delivering exceptional client support.
- Partnered with senior management to implement strategies that enhanced customer satisfaction and operational efficiency.
- Oversaw client service requests, providing timely resolutions to IT challenges while maintaining high service standards.
- Designed and executed comprehensive training programs for new hires, fostering skill development and improving service quality.
- Monitored and maintained critical IT infrastructure, including switches, access points, and firewalls, ensuring optimal performance.
- Leveraged expertise in tools such as ServiceNow, Autotask, and Nable to streamline workflows and improve client experiences.
- Managed HyperVisor servers, ensuring systems were up-to-date and operating efficiently to support business needs.
- My experience as a former student-athlete has instilled in me a strong sense of discipline, teamwork, and resilience, which have been instrumental in building confidence and driving success in the business world.
Country Club (2017-2022)
Operations
- Assisted in organizing and running tournaments, ensuring smooth operations and client satisfaction.
- Collaborated with the team to optimize practice facilities and pro-shop services.
- Oversaw day-to-day operations, ensuring exceptional customer service and satisfaction. 8
- Scheduled and coordinated staff and member activities, fostering a positive environment. 11
- Organized golf tournaments, enhancing player experiences and building relationships with members. 11
- Trained new staff in customer service and operational procedures, improving team efficiency.
- Resolved customer inquiries promptly, contributing to a welcoming and professional atmosphere.
EDUCATION
- Bachelor of Science in Sport Management
SKILLS
- Team Leadership
- Client Relationship Management
- Customer Service Excellence
- Sales Strategy Development
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Training and Development ;
- CRM Tools (ServiceNow, Autotask, Nable)
