SUMMARY
Results-driven Network Administrator with over 10 years of experience in managing complex enterprise networks for MSP clients. Proven expertise in optimizing network performance, ensuring security, and delivering reliable infrastructure solutions. A collaborative team leader with a strong focus on mentoring and driving team success. Adept at navigating cloud migrations and staying at the forefront of emerging technologies to meet organizational needs. Committed to delivering strategic, high-impact solutions that drive business growth and operational efficiency.
SKILLS
- Network infrastructure design and management
- Network security protocols, including firewalls, intrusion detection and prevention systems, and other related technologies
- VLANs, subnets, and routing protocols
- Wireless networking technologies
- VoIP technologies
- Microsoft Server Operating Systems (2008-2022) ;
- Backup and disaster recovery technologies
- Network monitoring and management tools
- Network performance analysis and optimization
- Network security auditing and vulnerability assessment
- Network documentation and reporting
- Knowledge of TCP/IP networking and network protocols
- Cloud-based collaboration and communication tools
WORK EXPERIENCE
MSP (2021-2024)
MANAGER OF INFORMATION SYSTEMS
- Key driver in leading and inspiring a cross-functional team of support technicians, project coordinators, and client relations associates to ensure exceptional customer service and client satisfaction.
- Responsible for automating workflows within CRM software, assigned tickets by SLA issue/sub-issue, created standardized scripts, and automated responses for client relations team to improve client response time.
- Managed a portfolio of over 50 MSP and Break-Fix clients (small and mid-size companies) with over 1000 end users, coordinate complex projects for non-profit, private, and legal sectors, and meet strict timelines and budgets.
- Responsible for design, setup, implementation and maintenance of all network and system upgrades including but not limited to: Physical to Cloud Migration, Cloud email (Office 365 and Google Workspace), New Server implementation (DC, FS, PS etc), Setup and configuration of firewalls, switches and WAP’s onto the network in separate VLAN environments.
- Conducted regular network assessments and audits to identify potential vulnerabilities and implement remediation strategies.
- Responsible for managing a team of several network engineers and helpdesk specialists.
- Contributed to reducing employee turnover rate 122% to 28%.
- Managed more than 70 Network and server upgrades.
- Directed over 20 cloud migration projects (SharePoint, Azure AD, and email migrations from Google to MS 365).
MSP same above (2016-2021)
NETWORK ENGINEER
- Managed ticketing system and work with network engineers to confirm tickets and ensure regular updates to clients.
- Facilitate completion of projects outside scope of company contracts through external vendors.
- Perform research on new technology to add to our company and provide clients with quicker resolution with less downtime.
MSP same above (2015-2016)
HELP DESK SPECIALIST
- Worked within Autotask ticketing system to troubleshoot and resolve client requests.
- Performed over 20 Windows and Mac workstation installs and upgrades.
- Assisted Network Engineers with completion of projects.
- Liaised with vendors and clients for projects outside scope of company contracts.
- Responsible for researching trending technology to add to our company and provide clientele with quicker resolutions and less downtime.
IT Company (2014-2015)
IT PROJECT MANAGER
- Facilitated meetings with client about size and scope of project.
- Led and worked with team through the various stages of project.
- Liaised between Technology Consultant and Client to achieve desired goal within an acceptable time frame.
EDUCATION
- BACHELOR OF SCIENCE INFORMATION TECHNOLOGY
OTHER
- Bilingual French English.
- Leadership qualities and excellent people skills.
Technical Proficiencies
Microsoft 365 Suite, MS Project, MS Teams, SharePoint, EntraID (Azure), Windows Server, Autotask, PSA, IT Glue, Datto (RMM), ScalePad, KaseyaOne, VoIP Based PBX Systems, Google Workspace, OpenVPN, Hamachi VPN, AppRiver Spam Filter, Baracuda Backup
