Professional Summary
Detail-oriented and solutions-driven IT Specialist with 8+ years of experience in supporting, deploying, and optimizing technology infrastructure within a fast-paced multi-service provider environment. Proven ability to manage diverse systems, support enterprise clients, and ensure seamless IT operations across cloud, and application layers. Strong interpersonal and troubleshooting skills with a commitment to service excellence.
Core Skills
- Systems Administration: Windows Server, Linux, Active Directory, Group Policy
- Networking: LAN/WAN, TCP/IP, VPN, DNS, DHCP, Cisco, Fortinet
- Cloud Services: Microsoft Azure, AWS, Office 365, SharePoint Online
- Cybersecurity: Endpoint protection, firewalls, vulnerability scanning
- IT Support & Helpdesk: Tier 1-2 support, ticketing systems (Fresh Service), remote tools (TeamViewer, RDP), as well as an array of industry specific applications ie:
- Lacerte, Drake, Blu Beam or AutoCad
- Virtualization: VMware ESXi, Hyper-V, Veeam Backup & Replication
Professional Experience
MSP (2016-2025)
Senior IT Technician
- Delivered IT support to enterprise clients in construction, finance, and legal sectors.
- Administered and maintained hybrid cloud infrastructure (Azure AD, Microsoft 365, and on-premise).
- Configured and secured Fortinet and Cisco networking equipment across customer sites.
- Collaborated with internal teams and vendors on deployment of VoIP and managed IT services.
- Ensured compliance with data protection policies and industry best practices.
- Provided first and second-line IT support to internal users and external clients.
- Set up and maintained end-user hardware, virtual desktops, and mobile device management (Intune).
- Supported migration projects including Office 365 email and cloud storage transition.
- Participated in disaster recovery testing and backup strategy implementation.
