IT Technician / Systems Engineer
Military Veteran with 4 years of hands-on IT experience supporting clients in MSP environments. Skilled in troubleshooting, customer support, network administration, and cloud systems. Strong foundation in Windows Server, M365, cybersecurity tools, and documentation platforms. Bilingual in English and Spanish.
Technical Skills
- Certifications: CCNA, Fortinet NSE1/NSE2
- Systems: Windows 8/10/11, Windows Server, Hyper-V, VMware
- Tools: Active Directory, Microsoft 365, Datto RMM, IT Glue, Autotask, Acronis, Bitdefender, Cisco Meraki,
- Fortinet, Auvik, Rocketcyber, AutoElevate
- Networking: VLANs, DHCP, DNS, TCP/IP, LAN/WAN
- Cloud: Azure, Intune, FortiCloud, OneDrive, SharePoint
Languages:
English & Spanish
Professional Experience
MSP (2022-2025)
IT Support Technician / Engineer
- Supported 40+ clients with some having 100+ users across diverse industries, handling Tier 1-3 issues
- remotely and on-site using Datto RMM and Autotask.
- Maintained and configured Windows Servers, Active Directory, DNS/DHCP, and Group Policies to ensure
- smooth client operations.
- Deployed and managed firewalls, switches, and access points (Meraki, Fortinet, Ubiquiti) for secure,
- scalable networks.
- Handled M365 tenant setups, device imaging, endpoint protection, and user provisioning during new client
- Provided phishing simulation training and cybersecurity awareness using Bullphish, reducing security incidents.
- Implemented disaster recovery solutions (Datto, Acronis) and improved data backup strategies.
- Documented SOPs, credentials, and asset inventories in IT Glue and SharePoint for internal knowledge sharing.
Another MSP (2021-2022)
Configuration Technician
- Imaged and deployed PCs and Chromebooks using PDQ Deploy and custom scripts.
- Performed Tier 1-2 support: remote desktop, Active Directory, file shares, VLANs, and Hyper-V/VMware VM management.
- Configured FortiCloud access points and switches; supported Office 365 administration and end-user issues.
- Assisted with network troubleshooting and performed basic command line diagnostics.
- Built and configured new desktops and entry-level servers for client deployments.
Telecommunications (2020-2021)
Communications Technician
- Installed, programmed, and tested low-voltage security systems and smart devices.
- Pulled and terminated structured cabling for residential and small business clients.
Printing (2013-2020)
Flexographic Associate / IT Support
- Supported small internal network and Windows domain; helped deploy and configure Windows Server
- 2016-Handled basic troubleshooting of user accounts and hardware within the production environment.
- Operated and maintained flexographic equipment, balancing both IT and operations roles.
Comcast Cable (2008-2013)
Operations Representative
- Used proprietary software for diagnostics and equipment provisioning.
- Managed warehouse operations, inventory, and quality control processes.
Education & Training
- IT Career Lab – National Able Network, Chicago, IL
- Cisco & Microsoft Academy Training May 2021 – Aug 2021
- Hands-on labs in networking, server management, and M365 deployment.
Military Service
- United States Navy – Airman / Corpsman
- Feb 2004 – Feb 2008 ,
- Maintained mission-critical aviation equipment and inventory logistics.
- Worked cross-departmentally on amphibious assault ships; held security clearance.
