From NOC to Cloud Architect: 12-Year MSP Climber

CAREER SUMMARY

Starting with Geeksquad 2006, leading up to current day as a Microsoft Cloud Solutions Architect and Enterprise Administrator, I’ve always pursued accurate outcomes. Technological problems often have several valid solutions, yet I have differentiated myself by pursuing the reason beyond the quick fix. Whether the issue be with a device, a business process or lack thereof, or simply lack of experience for possible outcomes – I strive to master all systems for which I am responsible. With my current MSP, I started as a NOC Tier 1 tech, helped architect the NOC Team – Progressed to Support, then Projects and Deployments – knowing that My Work is my Signature.

EXPERTISE

Device / Email / Files / Identity Migrations to M365 and Entra ID SSO Implementation and Deployment | Entra ID Conditional Access Deployment | Experience Infrastructure as Code Experience | Mobile Device Management and Deployment Troubleshooting | ConnectWise | On-Prem Infrastructure Support | On-Prem-to-Cloud Modernization Experience | Linux Server Admin

TECHNICAL SKILLS

Microsoft 365, Intune MDM, Azure Infrastructure, Cloud Migrations, Automation, Backup management, Cloud computing, Encryption, Firewall configuration, Hardware maintenance, IT support, Windows – MacOS – Linux OS administration

PROFESSIONAL EXPERIENCE

MSP (2013-Present)
CLOUD SOLUTIONS ARCHITECT

Specialized in M365 Tenant Management, and Azure Infrastructure Administration. Designed and implemented several full-cloud migrations, successfully migrating on-prem resources to the various Microsoft cloud solutions.
Microsoft Tenant with 150 users, rush migrated to work-from-home – Implementing a hybrid managed solution for 10 servers,
20 vendor VPNs and networks, 150 remote endpoints, with a complex on-prem AD DS site accessible via always-on VPN.
Migrated several Linux servers to Azure, setting up the required S2S or P2S VPN network dependencies as needed.
Designed a fully redundant, High Availability Azure network and assisted a microchip manufacturer with modernizing their aging
On-Prem servers by migrating systems. Client has complex 24/7/365 production requirements with several confidential/critical business systems with aging and complex Special Purpose Equipment and network isolation requirements

PROJECT ENGINEER

Started as Jr. Project Engineer, progressed to P.E. then Sr. Project Engineer – Handled scoped engagements which include: Network and Server deployments / App Migrations and Deployments / Security Hardening
Infrastructure Design, Implementation, Troubleshooting: Cisco Meraki / Sonicwall / Fortigate Networking – Dell Servers / Compellent SAN Storage- HP Network Switching
Migration Planning and Implementation for Microsoft 365 services: Exchange, OneDrive/Sharepoint Files, Office App licenses and deployments, On-Prem AD DS Security Hardening

TIER 1, 2, 3 SUPPORT TECH

Various roles since initial hire in 2013. Most notably, helped build and lead the NOC department from 2013-2015.
Tier 1 – NOC Role / Team Lead: Initial triage, end user account support, license review, daily backup reporting, communication
Tier 2 – Support Tech / Onsite Tech: Workstation deployment, ransomware remediation, server and network troubleshooting
Tier 3 – Data Center Tech: Complex Server and Network troubleshooting, Office 365 troubleshooting and support

EDUCATION