Highly skilled System Administrator with over 5 years of experience in managing, supporting, and optimizing complex IT infrastructures. Proven expertise in solving critical support incidents and implementing technology solutions that enhance client success. Adept in providing services in healthcare, mobile payment solutions, industrial, transportation, and financial industry environments with strong communication and presentation skills.
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
Field Services Engineer
- Acted as an escalation point for analysts and other engineers, coordinating with internal resources and vendors to resolve client issues efficiently.
- Documented support issues, resolutions, and standards, contributing to the company knowledge base.
- Interface with high-profile financial industry clients, maintaining a high level of professionalism and communication.
- Administered and supported cloud and hybrid domain environments, managing Azure Active Directory.
- Assisted in the deployment of cloud services and virtualization technologies.
- Administering Teams, SharePoint, OneDrive, and other Office 365 applications.
- Oversee Outlook/Exchange and spam filtering technologies (Proofpoint, Mimecast)
- Implemented and maintained device management, application management, and compliance policies.
- Deployed and maintained remote access services including Citrix XenApp, Azure Virtual Desktop Services.
Transportation Company (2019-2021)
Systems Administrator
- Lead technical support and escalation for critical client infrastructure, including server troubleshooting, hardware/software installation, and upgrades.
- Administered and supported Active Directory and Exchange environments.
- Managed data backup and recovery operations using Backup Exec and Veeam, ensuring data integrity and availability.
- Utilize Remote Monitoring and Management tools to manage and troubleshoot end-user systems
Large IT Company (2019-2019)
IT Support Specialist
- Perform basic system maintenance including software and operating system patching, version upgrades, and critical patch applications.
- Provided end-user support for software and hardware issues, ensuring effective resolution and user satisfaction.
TECHNICAL SKILLS & CERTIFICATIONS
- Certifications: CompTIA A+, CompTIA Security+, Microsoft Azure Administrator Associate
- Degrees: B.S. Computer Engineering, Cybersecurity Professional Certificate
- Operating Systems: Windows Server 2019/2022, Windows 10/11, macOS
- Networking: Troubleshooting of IPs, DNS, DHCP, LAN/WAN, Routing, Switching, Firewalls, and VPN
- Cloud Platforms: Microsoft Azure (VMs, IAM, Resource Management)
- Microsoft 365: Exchange, SharePoint, Teams, Azure, Intune, Compliance
- Device Management: Microsoft Intune (compliance, configuration policies, conditional access, Autopilot)
- Scripting: PowerShell
